Finance Operation Manager

Manages the continuous quality and efficiency of the required service to customers
Responsible for evaluating developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
Conducts monthly service improvement reviews and takes actions based on findings
Communicates weekly status reports to the units.
Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
Ensures successful transition by assisting and supporting the transition process from KONE Units
Makes sure that all documentation in order to execute the process is up to date (URD process map procedure documentation)
Ensures original documents are stored and/or archived in line with the country specific legal requirements
Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
Manages and coaches personnel
Manages all HR processes as instructed by the HR Manager
Coordinates and defines service priorities with Team Leaders
Sets and monitors priorities in workflow by team (Documents in Process)
Supervises attendance and overtime requests
Identifies skill and task related training issues of the Team Leaders
Builds and manages an efficient and effective team culture and structure
Responsible for optimizing team size
Responsible for implementing KONE processes with the team leaders to ensure SSC is aligned with KONE processes (HR strategy cascading and KONE WAY)
Performs other tasks allocated by the Vice President of SSC

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Manager