Assistant IT Supporter

Job Req Number: 119318
Time Type: Full Time

General Description

IT Service Desk is aiming for providing technical support in IT services. The IT troubleshooting area encompasses the applications of the new IT landscape and all IT infrastructure services:

Owner and responsible of the Incident and problem management from the opening till the issue is closing according the Service levels defined.
Work independently (Not only catch and dispatch) during weekends and national holidays to guarantee the 8Hours x 7Days IT support based on the defined services. The 24Hx7Days service will be provided in collaboration with other teams in other time zones and locations.
Provide the services on the ITSD corporate virtual team which has staffs in the other locations and covering the 3 different time zones APAC Americas and EMEA based on the follow the sun concept.
Ensure the delivery of the first level support in logistics IT services and technical support in IT infrastructure services.
Management of Service Provider resources on basis of SLAs OLAs SOPs

Contracts and with individual targets
Handle upcoming issues even if the situation is not described 100% in the SOP.
Take care of new applications (New IT Landscape) which are used globally in case of incidents and problems that have a big business impact.
Capability to work in critical moments alone as long as the central incident managers could be brought in.

Specific Accountabilities

Perform first level support (based on ITIL definitions & Application Support SOPs) to international customers
Pro-actively monitor the respective system and react to any anomaly
Able to support on weekend and public holidays (On-duty Working may be required)

IT infrastructure background (mailbox VPN communication system desktop) is a plus
Network/data center technical support experience is a plus
Strictly follow and comply with all the rules and regulation on Compliance Guideline.

Skills Required

Strong & Fast learning ability with basic IT knowledge
Effective communication skills in English (both written and spoken)
Good attitude problem solving skills
Some travel may be required

Experience and Qualifications

Bachelors engineering degree in Information Technology or related
A minimum of 2 years relevant experience in Information Technology Knowledge in analyzing and identifying incidents and problems related of IT systems (PCs servers applications email IT infrastructure)
Service Desk environment experience would be an advantage.
ITIL certificated as a plus

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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