IT Help Desk Support Engineer

Duties & Responsibilities

Help Desk Support 60%

• PC Support including software & hardware
• Support IT Related hardware which includes Printer / Scanner / Fax / Telephone and etc.
• User account management which includes AD account / Internal application account

Basic Network Support 20%

• Co-work with IT Network engineer to provide basic network support

Others 10%

• IT asset management
• SCCM/CS-EDR installation
• Windows system installation

Human Resources / Administrative 5%

• Annual Goals are co-developed and pursued.
• Department information systems records reports and metrics are accurate and generated on time
• Company policy is followed regarding all safety environmental quality and ergonomic requirements.
• Company Technology Control Plan IP protection and Export Compliance requirements are understood and properly followed.
• Relevant SOX IT and Quality procedures are understood and properly executed.
• Responsible for maintaining a quality work environment.
• Maintains a positive attitude and is cooperative in working with others.
• Adapts readily to changes in work caused by new requirements and/or situations.
• A high standard of ethics professionalism competence and quality is established and maintained.
• Role model for Quality Customer Satisfaction Employee Satisfaction and Business Results.

Special Assignments 5%

• Support special projects as required.

Report on projects and make recommendations to upper Management.

Qualification & Requirements

• Ability to read and write in English ability to speak English would be an advantage.
• Demonstrated ability to achieve results independently or working with others.
• Excellent interpersonal and communication skills.
• Ability to handle multiple priorities involving external and internal priorities.
• Handle special assignments promptly and professionally.
• Ability to handle multiple priorities involving external and internal priorities.
• Ability to excel in a cross-organizational cross cultural global team environment.
• Handle special assignments promptly and professionally.
• Set a high standard of ethics professionalism leadership and competency.

Demonstrates and promotes the Coherent Worldwide ICARE values.

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your positionat Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work