Workforce Management Jobs in Toronto

We are looking for a Senior QA Automation Engineer to drive quality engineering practices across a next-generation Workforce Management (WFM) and Customer Experience (CX) platform. You will own test automation across the full test pyramid (unit component integration contract end-to-end and performan...

We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning forecasting scheduling and resource allocation for a large-scale contact center environment.The role focuses on applying ope...

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as...

Work Location:Toronto Ontario CanadaHours:37.5Line of Business:TD GeneralPay Details:$96900 - $136800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. O...

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...

Senior PeopleSoft HCM Developer #2Assignment Number: A2924459Client: Government Services Integration Cluster (GSIC) Government of OntarioMinistry: Ministry of Public and Business Service Delivery and ProcurementLocation: 222 Jarvis Street Toronto OntarioWork Arrangement: 100% Onsite 5 days per weekC...

We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake database and Verint Workforce Management (WFM) feeds and delivers it through a Bronze/Silver/Gold (Medallion) arch...

About the roleWere looking for a self-driven growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling you are the CEO of your book of business. You will field customer requests and lead initiatives in you...

We are looking for a Full Stack Engineer to design develop and support scalable cloud-native applications that power Workforce Management (WFM) Customer Experience (CX) and operational business processes. You will use Java and Spring Boot to develop scalable backend services React with TypeScript to...

We are looking for a Service Transition Lead Contact Centre to define the target operating model and lead the service transition for a major Canadian banks contact centre migration to a cloud platform spanning 39 lines of business and nine releases.The platform build is already underway. You will de...

Position: Business Development ManagerLocation: Ontario (Remote Client Visits)Reports to: Head of Strategic Partnership and GrowthEmployment Type: Full-Time About UsMimak Care is a leading recruitment and staffing agencydedicated to connecting top professionals with organizations in need. As wescale...

We are looking for a Full Stack Engineer to design develop and support scalable cloud-native applications that power Workforce Management (WFM) Customer Experience (CX) and operational business processes. You will use Java and Spring Boot to develop scalable backend services React with TypeScript to...

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting capacity planning scheduling real-time adherence intraday management and operational reporting in contact center environment. You will use Java a...

We are looking for a Full Stack Engineer to design develop and support scalable cloud-native applications that power Workforce Management (WFM) Customer Experience (CX) and operational business processes. You will use Java and Spring Boot to develop scalable backend services React with TypeScript to...

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across age...

Job DescriptionOverviewAtkinsRéalis is seeking a Team Lead Engineering Management to join the Engineering Management Office (EMO). In this role you will provide leadership guidance and coordination for a growing team of approximately 20 Engineering Managers who are assigned across a diverse portfoli...

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the...

Be the one building AI-powered experiences where they matter mostAt Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operation...

Be the one building AI-powered experiences where they matter mostAt Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operation...