Account Manager, Mid-Market (Canada)

About the role

Were looking for a self-driven growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption retention and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement youre in the right place.

• Proactively engage customers in your book via key lifecycle events: go live benefits renewal executive business reviews contract renewal etc.
• Consult with clients to understand their HR IT Finance and global workforce management needs through a solutions-based selling approach
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Negotiate and coordinate customer procurement and contract execution
• Build and manage a pipeline of new subscription cross sales product upgrades and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product support and customer operations teams to ensure customer success and secure long term commitments
• Take an entrepreneurial approach to the role

• 3 years of SaaS experience in account management sales or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long term commercial relationships
• Highly effective communicator with good people instincts able to build trust and work well with a diverse group inside and outside the company
• Highly organized self-motivated and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.