Workforce Management Jobs in Ottawa

We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning forecasting scheduling and resource allocation for a large-scale contact center environment.The role focuses on applying ope...

We are looking for a Senior QA Automation Engineer to drive quality engineering practices across a next-generation Workforce Management (WFM) and Customer Experience (CX) platform. You will own test automation across the full test pyramid (unit component integration contract end-to-end and performan...

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across age...

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting staffing scheduling real-time adherence intraday management and operational reporting in telecom and contact center environments. You will use Java and Spring...

We are looking for a Senior Full Stack Engineer to join our engineering team and and contribute to the development of solutions for telecom and contact center environments. The ideal candidate has strong backend expertise in Java and Spring Boot hands-on experience with modern frontend frameworks su...

M&E Project Manager - Buildings EastThe Mechanical and Electrical Project Manager leads directs and coordinates the daily management of the Mechanical and Electrical scope of the project. This leadership position is accountable for the overall performance of the scope including costs schedule qualit...

Please Note: If you are a current Algonquin College employee apply to this job via the Workday application.Department:Talent Acquisition & Workforce ManagementPosition Type:Full-Time AdministrativeSalary Range:$88985.00-$111230.00-AnnualScheduled Weekly Hours:36.25Anticipated Start Date:October 05 2...

Please Note: If you are a current Algonquin College employee apply to this job via the Workday application.Department:Talent Acquisition & Workforce ManagementPosition Type:Full-Time AdministrativeSalary Range:$88985.00-$111230.00-AnnualScheduled Weekly Hours:36.25Anticipated Start Date:October 05 2...

We are seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact centre modernization program. The role will focus on reporting analytics KPI definition dashboard configuration and stakeholder advisory across a complex Genesys Cloud CX environment. The ideal candidate w...

We are seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact centre modernization program. The role will focus on reporting analytics KPI definition dashboard configuration and stakeholder advisory across a complex Genesys Cloud CX environment. The ideal candidate w...

Position Description:Company Profile: - At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm co...