Technical Service and Support Specialist

As a key member of Granteks Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting commissioning start-up testing preventive maintenance and repair services of a variety of manufacturing automation systems including but not limited to: PLCs HMIs Sensors VFDs Industrial Networking.  

Primary Job Responsibilities: 

• Provide technical support and maintenance services both remote and within customer facilities. 
• Provide an immediate response to all customer support inquiries. 
• Assume full ownership of the service call; manage follow-up and close out all assigned support items.  
• Prepare and maintain accurate service call documentation. 
• Engage with internal Engineering personnel.
• Train customer manufacturing personnel on applicable manufacturing systems. 
• Investigate reproduce and provide technical solutions. 
• Identify process improvement opportunities. 

Technologies Used: 
*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.    

• PLC Programming Platforms: Rockwell / Allen-Bradley Siemens Omron Modicon GE etc. 
• System Networking: Ethernet Routing and Switching EthernetIP DeviceNet ControlNet Profibus DH Remote IO Modbus etc. 
• HMI Platforms: Rockwell / Allen-Bradley Wonderware Schneider Electric etc. 
• SCADA Platforms: Rockwell / Allen-Bradley Inductive Automation Wonderware GE Siemens etc. 
• Servo Motion Control: Rockwell / Allen-Bradley Emerson Omron etc.
• Vision Platforms: Cognex Datalogic Keyence etc. 
• MES Platforms: Rockwell / Allen-Bradley Sepasoft Wonderware etc. 
• High-level Programming: C# Java Python Cloud SQL VB VBA etc. 
• Database Platforms: Microsoft Oracle etc. 
• Operating Systems: Microsoft (current and legacy to NT) Unix Linux etc. 
• Project Documentation: Microsoft Office 

Qualifications :

• Will typically possess 3 - 5 years of relevant industry experience. 
• Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science Information Technology or related field required 
• Excellent communication skills both verbal and written. 
• Valid Drivers License 
• Have full-time access to a personal vehicle 
• Willingness to travel up to 50% throughout the NA 
• Is flexible with possible shift work; nights and days

Additional Information :

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.

This position is being posted to fill an existing vacancy within the organization.

Remote Work :

No

Employment Type :

Full-time