Technical Account Manager

At SECURE we lead the way in waste management and energy infrastructure providing unmatched security and peace of mind to our clients. Our strength lies in our size extensive network solid reputation industry expertise and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals disposing of liquid and solid waste recycling materials such as metals water and oil and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation helping our customers lower costs reduce greenhouse gas (GHG) emissions and exceed their business safety and environmental goals. We go beyond expectations mitigating risks reducing financial obligations and maximizing value for our clients.

Join SECURE where we step up to make a meaningful difference in the industries we serve and the world we share.

The Technical Account Manager supports the growth of SECUREs Water Treatment Solutions business by developing customer-focused cost-effective solutions across industrial municipal and commercial markets in Canada and the U.S. This role is responsible for building strong customer relationships identifying opportunities for business growth and delivering technical expertise that helps customers improve operational performance while supporting SECUREs strategic objectives.

This role is based out of Calgary Alberta.

Join a collaborative and entrepreneurial team that combines technical expertise with a customer-first mindset to deliver innovative water treatment solutions across a variety of industries. Youll work closely with laboratory operations and commercial teams creating opportunities to learn from experienced professionals while contributing directly to customer success and business growth.

This role offers a dynamic blend of office laboratory and field-based work with regular travel to customer sites throughout Canada and the U.S. Ideal for someone who enjoys building relationships solving technical challenges and working independently this position provides the opportunity to make a meaningful impact while operating within SECUREs strong culture of safety accountability and continuous improvement.

• Develop and implement account plans aligned with business objectives to support customer growth solution development and account profitability
• Identify and pursue new business opportunities while expanding products and services within existing customer accounts
• Build and maintain strong relationships with current and prospective customers through regular communication meetings site visits and ongoing follow-up
• Assess current and future customer needs to recommend appropriate water treatment and chemical solutions that support operational performance and long-term partnerships
• Conduct proactive outreach including networking and cold calls to identify potential customers and generate new business opportunities
• Support water treatment programs by utilizing basic laboratory equipment assisting with field trials and reviewing laboratory reports to evaluate product performance and suitability for customer applications
• Collaborate with laboratory operations and sales teams to provide updates on customer activities technical performance and upcoming business opportunities
• Monitor industry developments market trends and product innovations to help identify growth opportunities and improve customer solutions
• Represent SECURE professionally within the community and industry to support relationship development and strengthen market presence

• Post-secondary education in a related field (e.g. business chemistry environmental science engineering technology or a related discipline) is required
• Experience working with water treatment solutions flocculation and coagulation dewatering chemical applications or related industrial processes is required
• Previous experience in chemical sales account management or technical service is considered an asset
• Knowledge of oilfield operations mining operations or industrial production processes such as pulp and paper dewatering and food processing in Canada is considered an asset
• Valid drivers license and clean drivers abstract required with the ability and willingness to travel to customer sites as needed
• Strong understanding and commitment to Occupational Health and Safety standards and practices
• Ability to interpret technical information including laboratory reports and product performance data and communicate findings effectively
• Strong verbal and written communication skills including the ability to prepare technical documentation and reports
• Proficiency with Microsoft Office applications including Excel Word Outlook and PowerPoint
• Strong analytical and problem-solving skills with a professional customer-focused approach and the ability to identify customer needs recommend effective solutions and build long-term client relationships through strong interpersonal organizational and time management skills

At SECURE we focus on opportunities for growth and improvement for our employees our customers our partners and the communities we operate in. We are an energetic team driven by the needs of our customers and we care about making a meaningful contribution. We strive to attract retain and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities we offer:

• Competitive industry wages and compensation programs which includes:
  • Employer-paid benefits: health dental & more
  • Health care spending account
  • Employee wellness program
  • Employee savings plans
• Career progression
• A competitive employee referral program
• Industry-leading safety standards
• Community investment initiatives Our Stories

We believe our teams strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race national or ethnic origin colour religion age sex sexual orientation marital status or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.