Technical Account Manager

As a Technical Account Manager you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

Collection analysis and change recommendations of configuration information

Collection and analysis of customer network information

Collection and analysis of packet trace information

Recommend actions based on analysis

Customer education (gaps in networking product knowledge etc

Installation and configuration assistance

Reproduction of customer environments on lab equipment

Follow up technical cases and manage the right expectation until the closure of the cases

Conduct weekly status conference calls with customers to report status of open issues and projects.

Conduct quarterly site visits for your managed accounts.

Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada US Central and South America)

Develop best practice deployment and troubleshooting methodology documentation.

Analysis of support request completion of requests for information and documentation

Will exercise independent judgment in methods techniques and evaluation criteria for obtaining results

Job Skills Required

Minimum of five years relevant professional experience preferably in the network industry

Strong network security and routing experiences

Scripting and Windows server app experience

Exceptional customer service orientation and strong communications skills

Proficient with MS Word PowerPoint and Excel

Asset to have CCNA CCNP CCIE and/or CISSP certifications

Willing to travel

Educational Requirements

Bachelors degree and/or relevant experience

The Canada base salary range for this full-time position is expected to be between $104000 - $128000 annually. Wage ranges are based on various factors including the labour market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications and experience.

This job posting represents an existing vacancy.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical dental and vision coverage including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling legal advice mental health resources etc. We also provide critical illness disability and life insurance as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies including paid health days to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Companys discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890000 customers around the globe.