Systems Administrator

This position will be based at the Ottawa-Nepean office however it will provide backup support for all offices in the Ottawa area.

Building the space between proven and possible MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics satellite systems and geointelligence pioneer with a 55-year story of world firsts and more than 450 missions MDA Space is a global leader in communications satellites Earth and space observation and space exploration and infrastructure. The MDA Space team of more than 3800 space experts in Canada the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission bringing to bear a one-of-a-kind mix of experience engineering excellence and wide-eyed wonder thats been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better well take you there.

The Role:

As our Systems Administrator your primary responsibility is to provide system administration and onsite/remote technical support to users customers and projects out of our Ottawa offices. The ideal candidate will support standard MDA IT based technology and technology specific to GSI and Sabre/ AAHATS systems. Work is performed with some supervision in accordance with established objectives and guidelines and in support of Corporate and IT policies and procedures. Technical guidance is provided by the Team Lead Senior Information Technology Analysts or Project Manager.

The Systems Administrator routinely takes independent actions regarding assigned work. Decisions are typically made within established guidelines. You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems and escalate or make recommendations to IT or project management as appropriate regarding the completion of assigned projects. This role includes a requirement to interact with MDA SPACEs customers across Canada.

Job Responsibilities:

Provide support to ensure stable reliable desktop and IT infrastructure systems to MDA SPACE user communities and customers.
Resolve issues and ensure systems are functioning satisfactorily to meet commitments and Service Level Agreements.
Interact with internal/external customers service providers and vendors.

System administration and support of communications room technology IT infrastructure and project technology including:
Linux and Windows servers
EMC VNX/Unity and CommVault storage arrays
LAN MPLS network and network devices
Telephone systems (PBX and VoIP)
Data backup/archiving solutions
System administration and support of end user technology including:
Windows laptops and desktops
Printers
Desk telephones and voicemail
Mobile devices with corporate end-point security
Ruggedized devices and self-contained deployable kits
Airline operations hardware (boarding pass/bag tag printers dot-matrix printers)
Perform Asset and License Management
Support IT setup for in-house customer training (40-60 days/annually)

Job Requriements:

Technology Degree and 3 years of related support experience in a multi-platform multi-vendor environment
Thorough knowledge of Windows and Linux operating systems and LAN administration

Regular travel is required to support customer sites technology and projects. Specifically a condensed period of travel of 6-8 weeks every three years is required.

Adhere to and support of Corporate and IT policies and procedures

Excellent problem-solving troubleshooting skills
Superb customer service and communications skills

Special Considerations:

Successful candidates must obtain and hold security clearance at the secret status level and pass security assessment for the Controlled Goods Program (CGP) and be able to obtain higher clearances.

Benefits Statement:

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care including: health care plans supplemental and flexible drug plans dental and vision benefits disability income protection life insurance group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement:

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process please let us know.

The compensation range for this position is $ annually. The specific compensation offered will be based on the qualifications and experience of the successful candidate.

Required Experience:

Unclear Seniority