Sr. Product Analyst (Digital Services)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Journey Specialist Digital Servicing

Job Overview

The Journey Specialist supports the design optimization and delivery of endtoend digital customer journeys across servicing experiences. This role focuses on translating customer needs insights and journey strategy into clear requirements that product and delivery teams can execute.

Working closely with Product Managers Designers Engineers and Data teams the Journey Specialist helps ensure digital experiences are intuitive consistent across channels (web and mobile) and grounded in customer research and data.

This is a handson collaborative role ideal for someone developing depth in journey management and digital experience delivery.

Key Responsibilities

• Support the ownership and continuous improvement of assigned digital customer journeys (e.g. policy servicing billing account and document experiences).

• Partner with Product and Delivery teams to translate journey outcomes into clear user stories features and prioritized backlog items.

• Collaborate with Design and Research teams to incorporate customer insights usability findings and experience standards into solutions.

• Assist in identifying journey gaps friction points and optimization opportunities using customer feedback data and qualitative insights.

• Participate in refinement planning and delivery forums to ensure journey intent is clearly understood and maintained through execution.

• Help assess impacts of regulatory or operational changes on customer journeys and support alignment of solutions.

• Communicate effectively with stakeholders on progress dependencies and tradeoffs.

Skills & Experience

Required:

• Experience in journey management digital product business analysis or customer experience roles.

• Understanding of endtoend customer journeys and omnichannel digital experiences.

• Experience working in Agile or productled delivery environments.

• Strong collaboration and communication skills.

• Ability to synthesize customer insights and data into clear actionable requirements.

Preferred:

• Experience in financial services insurance or regulated industries.

• Familiarity with humancentered design practices and customer research methods.

• Experience supporting mobile and web digital platforms.

What Success Looks Like

• Customer journeys are clearly defined prioritized and well supported through delivery.

• Product and delivery teams have clarity on customer intent and experience outcomes.

• Design and data insights are consistently reflected in digital solutions.

• Stakeholders experience strong collaboration transparency and alignment.

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):