Sr. Director, Infrastructure Operations
Job Location:
Mississauga - Canada
Monthly Salary:
Posted on:
Vacancies:
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Position Summary (Purpose of job):
The Senior DirectorEnterprise Infrastructure Operationsis accountable for the stability performance security and cost-effectiveness of all enterprise infrastructure services across on-premises and cloud environments. This role ensures operational excellence forcompute storage backup and cloud-hosted workloads while leading managed service providers (MSPs) and internal teams to deliver reliable secure and compliant services at scale.
This leader ownsInfrastructure Operations ensuring services are resilient measurable and continuously improved to meet business and clinical needs.
Key Responsibilities:
1.Own End-to-End Infrastructure Operations:
Accountable for day-to-day operations ofcompute storage backup and cloud infrastructure services.
Ensure high availability performance and reliability of all infrastructure platforms supporting business-critical systems.
Establish and enforce operational standards procedures and runbooks.
Lead incident problem and change management practices with a focus on minimizing business disruption.
2.Drive Operational Excellence & Service Reliability:
Define and manage SLAs SLOs and KPIs for infrastructure services.
Implement proactive monitoring alerting and capacity management across all platforms.
Lead root cause analysis andensurepermanent resolution of recurring issues.
Continuously improve operational maturity automation and service quality.
3.MSP &PartnerOperational Governance:
Own the performance and accountability of Managed Service Providers (MSPs).
Establish clear operating models KPIs and governance cadences with service providers.
Ensure adherence to SLAs contractual obligations and service quality expectations.
Partner with Vendor Management Office/ Sourcing &Procurementon renewals performance management and cost optimization.
4.Infrastructure Security Risk & Compliance:
Ensure infrastructure operations comply with cybersecurity policies audit requirements and regulatory standards.
Lead remediation of vulnerabilities patching compliance and audit findings.
Partner with Security and Risk teams to strengthen operational resilience and reduce exposure.
Maintain audit readiness across all infrastructure domains.
5.Cloud & Hybrid Workload Operations:
Oversee operational management of workloads across hybrid and multi-cloud environments.
Ensure consistent operational practices across on-prem and cloud platforms.
Optimize cloud operations forperformanceand scalability.
Partner withCloud Platforms and InfrastructureEngineeringteamson transition to operations for newly deployed services.
6.Financial & Capacity Management:
Own infrastructure operational budgets includingpartnersconsumption-based services.
Drive cost optimization initiatives acrosscompute storage backup and cloud.
Provide transparency into cost drivers forecasting and allocation.
Align capacity planning with business demand and growth.
7.Documentation Observability & Reporting:
Ensure accurate and up-to-date documentation of infrastructure services configurations and dependencies.
Deliver operational dashboards and executive reporting on performance risks and trends.
Provide actionable insights on capacity utilization and service health.
8.Leadership & Organizational Development:
Build and lead a high-performing operations organization including internal teams and external partners.
Define clear roles and accountability between internal staff and MSPs.
Develop leadership capability within the team particularly in operational discipline and service management.
Foster a culture of accountability continuous improvement and customer focus.
Minimum Requirements:
Education/Training
Bachelors degree in Information Technology Computer Science Business Administration or related field; advanced degree or professional certifications in related areas preferred.
Critical Skills:
12 years of experience in enterprise infrastructure operations including leadership roles overseeing large-scale hybrid (on-prem and cloud) environments.
Strong understanding of IT financial management including budgeting forecastingandcost optimization.
Broad knowledge of enterprise infrastructure technologies with depth incompute storage backup and cloud platforms and the ability to govern complex environments.
Proven experience managing hybrid and cloud operations (preferably Microsoft Azure) including workload operations cost control and performance management.
Solid understanding of infrastructure operations disciplines: monitoring patching capacity management incident/problem/change management.
Working knowledge of legacy platforms (e.g.IBMi(OS/400) / AS/400 environments) to ensure operational continuity and risk management.
Strong understanding of infrastructure security risk and compliance frameworks (e.g. SOX SOC1&2) including audit readiness and vulnerability remediation.
Demonstrated experience in MSP/vendor management including defining SLAs driving performance and holding partners accountable for outcomes.
Strong leadership skills with experience building and leading operations-focused teams including managing internal staff and external providers.
Proven ability to drive operational excellence and service reliability in complex large-scale environments.
Excellent stakeholder management and communication skills with the ability to engage effectively at executive and operational levels.
Experience leading in highly complex matrixed organizations driving alignment across infrastructure security and application teams.
Strong knowledge of ITIL / IT Service Management practices (incident problem change service level management).
Relevant certifications (cloud ITIL infrastructure technologies) are anasset;emphasis on operational leadership over technical specialization.
Working Conditions:
Environment (Office)
Traditional office environment.
Hybrid work type.
Physical Requirements (Lifting standing etc.)
Largepercentof time performingcomputer-basedwork is required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$151200 - $201600McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
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Required Experience:
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About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
