Sr Director, Enterprise AI

The Senior Director of Enterprise AI is accountable for defining governing and scaling Dynatraces enterprise AI strategy to drive measurable productivity operational efficiency and competitive advantage across the organization. This role operates at the intersection of business strategy applied AI and organizational capability translating a rapidly evolving technology landscape into a clear enterprise-wide AI agenda with multi-year impact.

Enterprise AI Strategy and Roadmap

• Partner with the VP of AI Data & Collaboration and executive stakeholders to define refine and operationalize Dynatraces enterprise AI strategy ensuring alignment with company priorities and measurable business outcomes.
• Develop a forward-looking perspective on generative AI agentic systems and workflow automation translating market and technology shifts into practical strategic direction for the enterprise.
• Own the enterprise AI roadmap by identifying prioritizing and sequencing initiatives across Operations Sales Finance HR Legal Marketing and IT based on business value feasibility and risk.
• Lead portfolio-level build buy and partner decisions by evaluating SaaS vendors platform integrations such as ServiceNow Salesforce and SAP and custom-build trade-offs; bringing well-reasoned recommendations to executive leadership.
• Use Dynatraces observability platform as a strategic advantage to monitor measure and continuously improve the reliability performance and business impact of internally deployed AI solutions.

AI Governance and Responsible AI

• Mature and own Dynatraces enterprise AI governance framework including acceptable use policies risk tiering human-in-the-loop thresholds and decision authority standards for AI systems across the organization.
• Partner with Legal Risk Security Compliance and Works Council stakeholders to ensure AI deployments meet requirements for data privacy regulation security and labor co-determination.
• Design AI risk assessment processes that enable responsible adoption at speed creating guardrails that protect the organization without slowing practical innovation.
• Define data usage policies model transparency expectations and audit standards so Dynatrace can demonstrate responsible AI practices to regulators customers employees and internal stakeholders.
• Serve as the senior internal voice on AI ethics fairness and accountability building confidence in how AI-enabled decisions are made reviewed and governed.

Organizational AI Capability and Maturity

• Design and execute an enterprise AI enablement program that includes executive briefings AI literacy workshops department-level playbooks and training curricula to raise AI maturity at every level.
• Establish an AI Center of Excellence to standardize delivery practices capture institutional knowledge and scale proven AI patterns across departments and workflows.
• Define and track enterprise AI maturity metrics measuring adoption capability growth and the organizational shift toward AI-augmented work.

Executive Engagement and Value Realization

• Serve as the primary AI thought leader and internal advisor to Dynatraces leadership translating complex AI developments into clear strategic guidance and business cases.
• Own portfolio-level AI value realization by defining success metrics such as productivity gains cycle-time reduction cost savings and manual work eliminated; build executive-facing ROI reporting and communicate impact on a regular cadence.
• Stay current on emerging AI technologies vendors and industry practices maintaining a strong external perspective that informs Dynatraces internal strategy.

Minimum Requirements

• 12 years of progressive experience in enterprise technology AI/ML or digital transformation leadership with at least 35 years in a senior director or equivalent role with demonstrated portfolio ownership.

Preferred Requirements

• Demonstrated success shaping and operationalizing enterprise AI strategies that drive measurable impact across global cross-functional organizations.
• Deep knowledge of modern AI technologies including large language models (LLMs) agentic frameworks retrieval-augmented generation (RAG) vector databases and automation platforms with the credibility to evaluate vendor claims and guide architectural decisions.
• Experience owning AI governance: building acceptable use policies risk tiering frameworks human oversight models and working with Legal and Compliance on enterprise-wide guardrails.
• Demonstrated experience building and leading high-performing teams including hiring developing and retaining AI product managers and technical program leads.
• Strong executive presence and communication skills: able to explain complex AI concepts to non-technical audiences build business cases for AI investment and present confidently to C-suite and board-level stakeholders.
• Experience building AI centers of excellence capability programs or organizational enablement initiatives that measurably increased AI maturity.
• Familiarity with enterprise platforms ServiceNow Salesforce SAP or similar and an understanding of how AI capabilities are embedded within existing business systems and workflows.
• Exposure to data platform architecture (Snowflake medallion/lakehouse patterns semantic layers) and how governed enterprise data enables AI at scale.
• Track record of leading enterprise transformation through influence driving adoption managing change and building cross-functional alignment without direct authority over every stakeholder.
• Experience with build/buy/partner decisions at the portfolio level including vendor evaluation contract negotiation support and post-implementation performance tracking.
• Bonus: hands-on experience with observability or monitoring platforms Dynatrace or similar applied to AI system performance and reliability.

This is a remote eligible position out of Canada. Candidates are required to work EST hours for this position.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers including AWS Microsoft and Google Cloud and other leading partners worldwide to create strategic alliances.
• Youll get to work at the forefront of innovation with Dynatrace Intelligencethe industrys first agentic operations system. Bringing together deterministic and agentic AI it helps teams understand whats happening why it matters and what to do next automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE salary $208K CAD - $260K CAD plus Health Dental Life STD LTD 401K PTO. Total compensation may vary depending on candidate experience/education and location.