Software Developer Intermediate

Job Title: Software Developer - Intermediate
Location: Toronto Ontario
Work Model: Hybrid
Submission Deadline::00 p.m.

Description / Responsibilities / Skills

Must Have

• Mandatory Certifications(both):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification
• 5 years experience with ServiceNow ITSM request management

Description

Project Description

• To be part of the platform team to develop and implement ServiceNow request management solutions that streamline procurement processes enhance compliance and improve visibility into the procurement request catalog and workflow.
• This role follows a hybrid work model (thrice a week in-office)

Qualifications

• Mandatory Certifications(both):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification.
• Bachelors degree in computer science IT Data Science or related field
• Preferred optional Certification: ServiceNow Certified Implementation Specialist ITSM
• 5 years experience with ServiceNow ITSM request management
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support request fulfillment processes.
• Strong understanding of Request Management lifecycle and integration with ITSM modules.
• Proficient in JavaScript Business Rules Client Scripts Glide Record and Script Includes.
• Experience with ServiceNow Flow Designer Scheduled Jobs and Notifications for automation and integration.
• Ability to manage certificate inventory and related ServiceNow flows
• Proficient in creating dashboards reports to support operational and strategic decision-making.
• Adherence to ServiceNow development best practices for scalable and maintainable solutions.
• Strong in ServiceNow workflows reporting dashboards analytics
• Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Capable of working independently and managing multiple priorities in a fast-paced environment.

Assignment of Duties

• To be part of the platform team to develop improve optimize the current existing request catalog for the procurement team:
• Work with the Procurement team to analyze existing procurement & workflows approvers within ServiceNow.
• Develop and configure ServiceNow modules to automate and standardize procurement processes.
• Implement compliance controls and audit trails.
• Create dashboards and reports to improve visibility and support data-driven decisions.
• Collaborate with stakeholders to ensure alignment with business requirements and governance policies.
• Participating in planning and estimating the activities required to test the new solutions enhanced applications and migrated tools

Deliverables

• Procurement Workflow Analysis Report
  • Documentation of current procurement workflows approval chains and catalog structure.
  • Identification of inefficiencies gaps and improvement opportunities.
• Updated Request Catalog Design
  • Redesigned catalog items aligned with procurement needs.
  • Streamlined user interface and improved form usability.
• Automated Procurement Workflows
  • Configured and deployed ServiceNow workflows for procurement requests.
  • Integration with approval processes and business rules.
• Compliance & Audit Trail Implementation
  • Embedded compliance controls within workflows.
  • Automated logging and tracking for audit readiness.
• Dashboards & Reporting Suite
  • Create dashboards for procurement team and leadership.
  • Reports covering request volumes approval times SLA adherence and compliance metrics.
• Technical Documentation
  • Developer-level documentation of configurations scripts and workflows.
  • User guides for procurement team and requesters.
• Code Artifacts
  • JavaScript scripts Business Rules Client Scripts GlideRecord queries and Script Includes used in the solution.
  • Flow Designer configurations and Scheduled Jobs.
• Testing & Validation Logs
  • Unit and integration test results.
  • UAT feedback and resolution tracking.
• Deployment Plan
  • Step-by-step deployment checklist.
  • Rollback strategy and post-deployment support plan.
• Stakeholder Review Summary
  • Meeting notes and feedback from procurement and platform teams.
  • Final sign-off documentation.