ServiceNow Developer Intermediate

Must Haves:

• Mandatory Certifications(both):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification
• 5 years experience with ServiceNow ITSM request management

Description

Qualifications

• Mandatory Certifications(both):
• a) ServiceNow Certified System Administrator (CSA)
• b) ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification.
• Bachelors degree in computer science IT Data Science or related field
• Preferred optional Certification: ServiceNow Certified Implementation Specialist ITSM
• 5 years experience with ServiceNow ITSM request management
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support request fulfillment processes.
• Strong understanding of Request Management lifecycle and integration with ITSM modules.
• Proficient in JavaScript Business Rules Client Scripts Glide Record and Script Includes.
• Experience with ServiceNow Flow Designer Scheduled Jobs and Notifications for automation and integration. Ability to manage certificate inventory and related ServiceNow flows
• Proficient in creating dashboards reports to support operational and strategic decision-making.
• Adherence to ServiceNow development best practices for scalable and maintainable solutions. Strong in ServiceNow workflows reporting dashboards analytics
• Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Capable of working independently and managing multiple priorities in a fast-paced environment.

Assignment of Duties

• To be part of the platform team to develop improve optimize the current existing request catalog for the procurement team:
• Work with the Procurement team to analyze existing procurement & workflows approvers within ServiceNow.
• Develop and configure ServiceNow modules to automate and standardize procurement processes.
• Implement compliance controls and audit trails.
• Create dashboards and reports to improve visibility and support data-driven decisions.
• Collaborate with stakeholders to ensure alignment with business requirements and governance policies. Participating in planning and estimating the activities required to test the new solutions enhanced applications and migrated tools

Deliverables

• Procurement Workflow Analysis Report
  • Documentation of current procurement workflows approval chains and catalog structure.
  • Identification of inefficiencies gaps and improvement opportunities.
• Updated Request Catalog Design
  • Redesigned catalog items aligned with procurement needs.
  • Streamlined user interface and improved form usability.
• Automated Procurement Workflows
  • Configured and deployed ServiceNow workflows for procurement requests.
  • Integration with approval processes and business rules.
• Compliance & Audit Trail Implementation
  • Embedded compliance controls within workflows.
  • Automated logging and tracking for audit readiness.
• Dashboards & Reporting Suite
  • Create dashboards for procurement team and leadership.
  • Reports covering request volumes approval times SLA adherence and compliance metrics.
• Technical Documentation
  • Developer-level documentation of configurations scripts and workflows.
  • User guides for procurement team and requesters.
• Code Artifacts
  • JavaScript scripts Business Rules Client Scripts GlideRecord queries and Script Includes used in the solution.
  • Flow Designer configurations and Scheduled Jobs.
• Testing & Validation Logs
  • Unit and integration test results.
  • UAT feedback and resolution tracking.
• Deployment Plan
  • Step-by-step deployment checklist.
  • Rollback strategy and post-deployment support plan.
• Stakeholder Review Summary
  • Meeting notes and feedback from procurement and platform teams.
  • Final sign-off documentation.

Additional Terms

• Anticipated Duration: 6 months
• Duration of Potential Extension: 6 months
• This role follows a hybrid work model (thrice a week in-office) at 55 John St 15th Floor (Metro Hall) or other City of Toronto locations as needed.