Service Operations Manager

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

This is where your leadership drives operational impact.

You will lead service delivery across multiple locations ensuring performance compliance and financial targets are consistently achieved.

Your role at Baxter

This is where you take ownership of service performance at scale.

As Manager Service Operations you will oversee a geographically distributed service organization driving operational efficiency financial results and service quality. You will partner with cross-functional teams to align service delivery with commercial objectives and ensure customer commitments are met.

Your team

You will lead a multi-site technical service team supporting customers across the region. The team works closely with sales marketing and operations to deliver reliable service and maintain long-term customer partnerships.

What youll be doing

• Lead and manage service operations across multiple sites ensuring alignment with defined performance metrics
• Drive KPIs including preventative maintenance compliance service response times equipment uptime and first-time fix rates
• Manage financial performance including Fee-for-Service revenue cost targets and service contract renewals
• Develop and execute operational plans for service delivery resource allocation and equipment support
• Partner with sales and commercial teams to support revenue growth and customer service strategies
• Oversee service contract execution and ensure adherence to contractual performance requirements
• Monitor service metrics including turnaround time open calls and repair completion timelines
• Ensure compliance with regulatory requirements company SOPs and safety standards across all operations

What youll bring

• Bachelors degree
• 7 years of experience in service operations service delivery or related field
• Experience managing multi-site or geographically distributed operations
• Experience with KPI management including SLA performance equipment uptime and service delivery metrics
• Experience managing operational budgets cost controls and revenue targets
• Experience with service contract management including renewals and performance tracking
• Knowledge of regulatory compliance audit processes and operational standards
• Ability to travel up to 30%

We understand that compensation is an important factor as you consider the next step in your career. At Baxterwe are committed to equitable pay for all employees and we strive to be more transparent with our pay estimated salary range for this position is $116480.00 - $160160.00 CAD annually which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills expertise and experience and the incentive which is contingent upon company andindividual performance outcomes. For questions about this our pay philosophy and available benefits pleasespeak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidatesto fill this open position. If you are interviewed for this position we will advise you within 45 days of the interviewas to whether or not you were successful in obtaining the position. Information submitted as part of the jobapplication process will be kept on file for 3 years from the date of submission in accordance with legislativerequirements.

As part of our recruitment process Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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