Senior Manager, Data Center Operations, BC

We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre ensuring high availability reliability safety and compliance. This hands-on leadership role is responsible for managing on-site operations and staff overseeing incident change and capacity management and partnering closely with Facilities Network Security and external vendors to maintain operational excellence in a 24/7 environment. The role is customer-facing and requires strong interpersonal skills sound operational judgment and the ability to influence cross-functional stakeholders while meeting service level audit and regulatory requirements.

• Lead and manage the local Data Centre operations team including staffing training on-call coverage succession planning and performance management to ensure sustained operational excellence.
• Partner with Facilities to ensure availability and reliability targets are met for all critical systems including power cooling fire protection and security.
• Lead site-level incident response recovery and post-incident reviews serving as the operational escalation point during major events.
• Support preventive and corrective maintenance activities by reviewing and approving MOP SOP and EOP activities through established change-control processes.
• Monitor capacity across power cooling and space; plan expansions; and coordinate customer moves adds changes and commissioning of new loads.
• Drive continuous improvement in safety operations and energy efficiency including PUE by leveraging DCIM operational KPls and best practices.
• Support customer onboarding by contributing to design coordination and technical alignment supporting quoting and scope definition coordinating power cooling and connectivity readiness and guiding clients through implementation milestones.
• Serve as a customer-facing leader for site tours readiness reviews incident communications and service improvement initiatives.
• Maintain compliance with corporate policies security requirements and regulatory standards leading audits remediation activities and business continuity planning.
• Support site-level financial discipline through cost optimization maintenance prioritization and efficiency initiatives.

• Bachelors degree in Information Technology Business Facilities Management or a related field or an equivalent combination of education and progressive experience in Data Centre operations.
• Minimum of 510 years of experience in Data Centre or mission-critical facilities environments with demonstrated accountability for live site operations availability and reliability.
• Proven experience leading and developing 24x7 operational teams including staffing performance management on-call coverage coaching and succession planning.
• Strong technical understanding of Data Centre infrastructure and operations including electrical distribution UPS and generator systems cooling plants fire detection and suppression physical security and structured cabling.
• Hands-on experience with operational governance including MOP SOP and EOP development change management risk assessment and incident response in high-availability environments.
• Experience with capacity management across power cooling and space including commissioning new loads and coordinating customer moves adds and changes.
• Familiarity with industry standards and best practices such as Uptime Institute Tier concepts ASHRAE thermal guidelines security compliance requirements DCIM usage operational KPls and energy efficiency metrics (e.g. PUE).

• Exceptional leadership interpersonal and communication skills with the ability to lead operational teams and engage effectively with customers vendors and senior stakeholders.
• Ability to influence and align cross-functional partners including Facilities Network Security and external service providers in complex operational environments.
• Strong analytical problem-solving and decision-making skills with a proactive approach to operational risk management incident resolution and continuous improvement.
• Proven experience operating mission-critical Data Centre facilities working closely with Facilities and MEP teams to maintain high availability and reliability.
• Experience leveraging tools to manage assets capacity and site-level KPls; exposure to high-density Al HPC or GPI-J workloads is an asset.