Senior Lead Site Reliability Engineer | IFS Copperleaf

Role Overview

• As a Senior Lead Site Reliability Engineer (SRE) specializing in Azure you will be a hands-on technical owner of our cloud infrastructure. You will architect build and operate the systems that underpin our Azure-based SaaS offerings owning reliability scalability and security from the infrastructure layer up. You will work in close partnership with R&D to embed operational excellence into the software delivery lifecycle and you take full ownership of every system within Cloud Operations purview. You bring deep Azure and DevOps expertise thrive in complex distributed environments and raise the technical bar through the quality of your engineering work.

Key Responsibilities

• Design implement and continuously improve Azure-based infrastructure for high-availability mission-critical SaaS services owning the full lifecycle from architecture through to production operation.
• Own operate and continuously improve CI/CD pipelines across Jenkins Azure DevOps and GitHub Actions including pipeline architecture build performance deployment reliability secrets handling and migration work as we evolve our toolchain. This is active ownership not support.
• Configure and maintain Ansible playbooks for configuration management provisioning automation and drift remediation across the infrastructure estate.
• Build and maintain Infrastructure as Code using Terraform and/or ARM/Bicep covering the full provisioning lifecycle from initial environment build through to day-two operations and ongoing change management.
• Work directly and continuously with R&D engineering teams to embed reliability operability and deployment quality into the software development lifecycle including pipeline design reviews pre-production environment ownership release readiness and incident learnings fed back into build practices.
• Own the observability and alerting stack across Azure Monitor Log Analytics Application Insights Prometheus Grafana and Pingdom including metric collection synthetic monitoring coverage alerting thresholds and dashboard design. Own the PagerDuty configuration end-to-end: escalation policies routing rules service integrations and on-call schedule management. Act as the technical escalation point for complex incidents and participate in the teams on-call rotation.
• Design operate and optimize AKS clusters for production workloads including node pool configuration autoscaling network policy ingress architecture workload identity and persistent storage patterns. Own cluster health upgrade lifecycle and capacity planning end-to-end.
• Instrument Kubernetes workloads with Prometheus exporters and build Grafana dashboards that give engineering teams genuine operational visibility into service health latency error rates and resource consumption.
• Take full technical ownership of all systems within Cloud Operations scope infrastructure tooling pipelines observability and security controls. If it lives in our environment you own its reliability its documentation and its improvement roadmap.
• Lead root cause analysis on production incidents; author post-mortems with actionable engineering remediation not just process changes.
• Define instrument and own SLOs SLIs and error budgets for Azure-hosted SaaS services; use data to drive reliability investment decisions.
• Engineer and enforce security controls across identity access secrets and certificate management in Azure including hands-on implementation not just policy definition. Contribute directly to the technical controls evidence collection and continuous compliance posture required to maintain SOC 2 Type II ISO 27001 and ISO 9001 certification across the Cloud Operations environment.
• Evaluate emerging Azure services and features against real production requirements; build proof-of-concepts validate at scale and drive adoption where the engineering case is clear.
• Produce and maintain architecture documentation runbooks and operational playbooks that are technically precise enough for an on-call engineer to execute under pressure and meet the documentation standards required under our ISO 9001 quality management obligations.

Qualifications :

Required

• 7 years in SRE Cloud Operations or DevOps roles with at least 4 years of hands-on Microsoft Azure focus.
• Deep expertise across Azure services including App Services AKS Azure SQL Storage Networking Security Centre and Monitor.
• Hands-on experience building maintaining and improving CI/CD pipelines in Jenkins Azure DevOps and GitHub Actions including real ownership of pipeline failures performance and evolution not just consumption.
• Working experience with Ansible for configuration management and infrastructure automation.
• Production-grade Kubernetes/AKS experience cluster operations workload troubleshooting RBAC network policies Helm and upgrade management in a live SaaS environment.
• Hands-on experience with Prometheus and Grafana in a production context metric instrumentation alerting rule design and dashboard development not just consumption.
• Experience with Pingdom for synthetic monitoring and PagerDuty for incident alerting and on-call management including configuration of escalation policies alert routing and participation in a 24/7 on-call rotation.
• Strong scripting and automation skills in PowerShell Python Bash or equivalent with a track record of using code to eliminate operational toil.
• Proven production-grade experience with Infrastructure as Code using Terraform and/or ARM/Bicep.
• Advanced troubleshooting ability across distributed systems network layers and application performance in Azure comfortable owning a complex outage end-to-end.
• Demonstrated ability to work closely and effectively with software development teams contributing to SDLC processes pipeline standards and release quality as a technical peer not a service desk.
• Strong working knowledge of security protocols certificate lifecycle management secrets management and compliance controls in Azure including practical experience supporting or maintaining SOC 2 Type II ISO 27001 or ISO 9001 audits in an infrastructure or cloud operations context.
• Demonstrated experience leading incident response and driving post-mortem remediation to completion.

Preferred

• Azure certifications (Azure Solutions Architect Azure DevOps Engineer Expert or equivalent).
• Experience with hybrid or multi-cloud environments including AWS.
• Familiarity with Azure cost management tooling and hands-on optimisation work.
• Experience operating large-scale SaaS platforms with multi-tenant infrastructure.
• Experience with Grafana alerting Grafana OnCall or similar on-call routing tooling.

Additional Information :

What Were Offering

• Salary Range: $133k and $151k CAD
• Permanent Full-time

Use of Artificial Intelligence in Recruitment
As part of our recruitment process we may use automated tools including artificial intelligence to help screen and assess applications based on jobrelated criteria such as skills experience and qualifications.
These tools do not make hiring decisions. All employment decisions are reviewed and made by members of our hiring team.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time