Senior Customer Success Manager

As a Senior Customer Success Manager you will own relationships with top tier customers driving adoption retention and expansion of our products. Acting as the primary point of contact youll leverage your expertise to resolve complex issues build long term partnerships and ensure customers achieve their goals while contributing to company objectives. Youll serve as a trusted advisor and strategist guiding customers through each stage of their journey while helping shape their future success with Tipalti.

Why join Tipalti

Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.

At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.

In this role you will be responsible for:

• Build and manage strong relationships with a portfolio of 25 clients guiding them through adoption expansion and long-term success.
• Act as a trusted advisor by providing strategic insights sharing best practices and driving the use of Tipaltis solutions.
• Serve as the primary point of escalation ensuring timely resolution of issues with empathy and a focus on win-win outcomes.
• Drive customer outcomes including adoption retention advocacy and net dollar retention while uncovering upsell and cross-sell opportunities.
• Collaborate cross-functionally using customer feedback and data to inform prioritization and improve the customer experience.
• Mentor and coach team members supporting onboarding and contributing to initiatives that strengthen the broader Customer Success team.
• Proven track record of exceeding renewal targets and navigating complex contract negotiations to secure favorable terms. Drives revenue growth through proactive account management identifying and closing upsell opportunities.

About you

• 5 years of relevant experience with a minimum of 5 years of customer success or account management experience preferably in the Fintech space.
• ERP experience accounts payable Gainsight Zendesk Salesforce Jira analytic reporting and CSM tool experience is a plus
• A proven ability to network with senior internal and external personnel (CEO CFO etc.) including key contacts outside your own area of expertise.
• Sought after by colleagues at all levels for your input expertise and help
• Highly organized with excellent oral and written communication and interpersonal skills
• High level of enthusiasm initiative commitment and professionalism
• Ability to gather complex requirements and work with a team to design a solution and build compelling value propositions
• Previous Project Management role or skills are a plus

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday Tuesday and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits Employee Assistance Program life insurance AD&D LTD
• Maternity Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Tipaltis sales teams drive global growth for our best-in-class product. Whether you are an account executive sales development representative or solutions consultant youll be joining a team of individuals who thrive within a fast-paced metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range:$102400 - $128000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results individual performance and relative contribution as assessed by Tipalti in its sole discretion to be formalized and communicated to you following your start date.

Expected Total Compensation: $115200 - $144000 CAD annually (includes base salary plus target bonus/commission).

The compensation information above reflects our reasonable expectation for this role based on several factors including current market conditions. Final compensation will be determined through individual assessment of experience skills qualifications and other job-relevant factors. Actual offers may vary within or only in exceptional circumstances outside the stated range based on the candidates unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.

AI Use
We may use artificial intelligence and automated systems (collectively AI) to screen assess and select candidates during our recruitment process. This includes resume screening skills assessment and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process you can contact .

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice Tipalti

Experience:

Manager