Senior Application Support Engineer (Trading & Market Data)
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.
Service Operations is a multidisciplinary and agile application support function responsible for realtime system monitoring technical troubleshooting of complex applications incident management and global market checks. The team supports our business development and DevOps departments across all missioncritical environments ensuring reliable 24/6 operational coverage.
Service Operations is a multidisciplinary and agile application support function responsible for realtime system monitoring technical troubleshooting of complex applications incident management and global market checks. The team supports our business development and DevOps departments across all missioncritical environments ensuring reliable 24/6 operational coverage.
Job Overview
We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity trading platforms and realtime financial systems. You will support and enhance our proprietary index and marketdata platforms across distributed Linux environments ensuring stability accuracy and operational excellence.
This role is ideal for someone who thrives in fastpaced environments understands fronttoback trade flows and can lead technical resolution realtime monitoring incident handling and projects with confidence.
This role is ideal for someone who thrives in fastpaced environments understands fronttoback trade flows and can lead technical resolution realtime monitoring incident handling and projects with confidence.
Your Tasks
Production Support & Incident Management
- Provide L1/L2 support for business-critical trading and market-data applications.
- Monitor Linux-based production environments and resolve real-time operational issues.
- Act as the primary point of contact for business users delivering timely support and clear communication.
- Lead incident management activities including triage escalation stakeholder communication and root-cause analysis.
- Own incidents tickets and service requests end-to-end while ensuring SLA compliance.
- Support change release and deployment activities following ITIL best practices.
- Troubleshoot issues across market connectivity APIs databases data feeds and distributed systems.
- Analyse application logs system behaviour and complex datasets to identify and resolve issues.
- Execute database changes and optimise SQL queries.
- Partner with development infrastructure and business teams to maintain platform stability.
- Proactively identify recurring issues and drive permanent solutions.
- Build trusted relationships with business users across global locations including Hong Kong Frankfurt and Toronto.
- Translate business requirements into technical actions and operational improvements.
- Lead projects and operational initiatives independently.
- Ensure critical issues are acknowledged communicated and escalated within agreed service levels.
- Improve monitoring automation operational processes and support workflows.
- Maintain runbooks support documentation and knowledge articles.
- Mentor junior team members and contribute to a culture of operational excellence teamwork and accountability.
Your Profile
Experience
- 5 years of Application Support Production Support or Technical Support experience within financial markets.
- Experience supporting trading platforms market-data systems or other real-time business-critical applications.
- Strong understanding of trade lifecycle processes market connectivity and production operations.
- Strong Linux administration and troubleshooting experience.
- Advanced SQL skills.
- Experience with monitoring tools such as ELK Kibana Grafana or similar platforms.
- Knowledge of APIs distributed systems job schedulers and system integrations.
- Strong understanding of Incident Change and Release Management processes.
- Experience within market-making derivatives or multi-asset trading environments.
- Scripting experience with Bash and/or Python.
- AI Workflows and Automations
- DevOps SRE or software development experience.
- Experience implementing monitoring automation or operational improvement initiatives.
Our Offer
Global Team:Be part of the Solactive family a motivated team with an international setting.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture:Enjoy our modern flat hierarchy and startup-like culture.
Responsibility & Connections:Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits:Regular staff parties access to Corporate Benefits modern office space and free beverages.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture:Enjoy our modern flat hierarchy and startup-like culture.
Responsibility & Connections:Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits:Regular staff parties access to Corporate Benefits modern office space and free beverages.
Your Application
Interested Dont miss your chance and directly apply online by clicking the Apply now button on our website and filling in the application form. Please make sure to also upload your CV cover letter and relevant references. We are looking forward to hearing from you!
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
About us
Solactive AG is a FinTech company operating globally and growing at a fast pace headquartered in Frankfurt. Since 2007 we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!
Required Experience:
Senior IC
About Company
Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset m ... View more
