Senior Analyst, Store Experience & Operational Intelligence

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

The Senior Analyst Store Experience & Operational Intelligence serves as the enterprise integrator of workforce customer and operational data to enable consistent scalable and standardized store performance across Holt Renfrew.

At Holt Renfrew our mission is to deliver exceptional luxury experiences through meaningful relationships with our customers partners and people. This role plays a critical part in shaping those experiences by transforming data into insights that improve workforce effectiveness operational execution and client engagement.

This role is responsible for designing developing and evolving enterprise data frameworks analytics reporting and operational processes that support Store Experience teams while aligning to governance standards. The Senior Analyst works closely with Workforce Management Ecommerce Client Experience Food and IT to translate business needs into sustainable governed and AIenabled solutions that drive performance and productivity.

Key Responsibilities

Operational Intelligence Process Design & Data Integration

• Design and maintain endtoend operational processes connecting workforce planning store operations clientelling and enterprise performance management.

• Develop and manage data frameworks pipelines and models aligned with enterprise standards and governance.

• Translate business requirements into scalable standardized data workflows and reporting solutions.

• Act as an analytics and process support partner to Store Experience Workforce Management Ecommerce Client Experience and Food teams.

• Leverage AI and automation to enhance productivity decisionmaking and operational efficiency.

• Partner with IT to ensure secure compliant and governed analytics solutions within enterprise architecture.

Performance Insights Business Analytics & Reporting

• Design and maintain KPI frameworks dashboards and scorecards to measure enterprise and store performance.

• Develop Power BI dashboards within Microsoft Fabric ensuring scalability accuracy and clarity.

• Analyze trends across sales traffic conversion labour productivity and operational performance.

• Deliver clear insights and recommendations to senior leaders and operational teams to support business decisions.

• Continuously evolve reporting to improve consistency usability and accountability.

Workforce & Operational Analytics Support

• Partner closely with Workforce Management on planning forecasting and analytics.

• Align labour forecasts schedules and actual results to identify performance gaps and improvement opportunities.

• Analyze labour productivity staffing effectiveness and workforce utilization.

• Validate and refine workforce models through ongoing performance feedback and quality assurance.

Clientelling & Experience Insights Integration & Reporting

• Support clientelling analytics dashboards and reporting across the enterprise.

• Analyze customer engagement selling behaviours and client outcomes.

• Ensure data accuracy integrity and governance in collaboration with system and business partners.

• Translate insights into actionable recommendations and workflows embedded into tools and processes.

Governance Documentation & Quality Assurance

• Maintain enterprise reporting standards governance and compliance alignment.

• Support KPI definitions metric documentation and performance tracking frameworks.

• Ensure analytics deliverables meet quality assurance standards including data validation and consistency checks.

• Produce clear complete and maintainable documentation for processes models and reports.

Collaboration & Influence

• Partner crossfunctionally across the Store Experience organization to deliver integrated insights.

• Communicate effectively with senior leaders corporate partners and store associates.

• Present data stories clearly translating complexity into actionable insights.

• Support enterprise initiatives through standardized reporting automation and analytics enablement.

Measures of Success

• Adoption and effective use of performance frameworks and dashboards.

• Improved visibility into store workforce and client performance.

• Demonstrated productivity service and operational improvements.

• High quality timely and trusted reporting.

• Strong stakeholder satisfaction and partnership.

The Ideal Candidate

• Bachelors degree in Business Analytics or a related field.

• 58 years of experience in analytics operational intelligence or workforce analytics.

Microsoft Suite of tools superior knowledge of Microsoft Access / SQL / MS- SQL / Fabric / Power BI / ODBC / sftp / system architecture / process and systems design / modelling / experience in leveraging AI.

• Strong analytical expertise with Microsoft Fabric and Power BI.

• Experience with data tools ODBC connections and enterprise data environments.

• Proven experience in process design process mapping and data modelling.

• Strong understanding of governance compliance and reporting standards.

• Demonstrated ability in KPI creation performance measurement and quality assurance.

• Exceptional communication and storytelling skills with comfort presenting to senior leaders and frontline teams.

• Ability to thrive in a fastpaced complex retail environment.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.