Property Manager

Property Manager

Location: Ottawa Ontario

Build whats next at Minto

Working at Minto means being part of something biggerwhere your career is built on purpose progress and possibility. Here employees arent just valuedtheyre celebrated through peer-to-peer recognition team events and a culture that feels like family while honouring every individuals voice.

From day one weve got you covered

From your very first day at Minto youll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day oneincluding unlimited physiotherapy 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Property Manager is responsible for contributing to best-in-class customer experience by managing the maintenance team and external contractors in a cost-effective manner. This role also oversees the team responsible for administering the tenancy relationship to deliver exceptional service.

Heres how youll contribute

• Builds an effective team based on Minto core values of Courage Partnership Innovation and Accomplishment
• Ensures that service technicians and superintendents are adequately trained equipped and motivated;
• Fosters a culture of cooperation and collaboration both within the maintenance team and also with the rest of the property team;
• Measures quality of work against established standards;
• Identifies opportunities for improvements in efficiency cost effectiveness and customer experience;
• Interprets and analyzes key indicator reports on mechanical equipment maintenance trends and communicates key opportunities and recommendations to improve building systems;
• Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct makes recommendations regarding the addition and deletion of approved contractors;
• Implements and adheres to maintenance programs as established by Facilities Management;
• Develops the budget monitors and controls maintenance expense line items;
• Uses our ERP tool Yardi to perform their duties;
• Ensure all areas are free of hazards and where not able to resolve ensure management are informed for immediate resolution;
• Actively participates in industry related associations to network share the experiences and acquire knowledge of industry standards and best practices;
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks;
• Communicates objectives and goals to staff by outlining job expectations planning monitoring and coaching;
• Participates in recruitment training and development of staff;
• Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy;
• Monitors and administers deviations / addendums to the lease agreement;
• Establishes and manages to targets for accounts receivable monitors the delinquency report and takes action in accordance with the applicable legislation;
• Responds to escalated resident concerns and inquiries promptly and courteously;
• Processes and approves necessary incident reports invoices and administrative service requests
• Reviews and approves mass and individual resident communication;
• Collaborates with facilities revenue management leasing and central services teams to ensure the smooth delivery of an exceptional customer experience;
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction including: Residential Tenancy Act Health and Safety standards WHMIS AODA PIPEDA and Human Rights;
• All other duties within the scope spirit and purpose of the job as requested by management.

What you bring to the team

Heres what will help you stand out. And even if you dont tick every boxwe believe in your potential and are here to support your growth.

• College diploma or university degree preferred; trades certificate or equivalent experience considered.

• A minimum of five (5) years of relevant work experience with a minimum of two (2) years experience managing a team.

• Knowledge of management practices and ability to manage and coordinate a work team
• Knowledge of contractual agreements
• Knowledge of rental legislation
• Ability to assess quality workmanship
• Microsoft Office Suite
• Familiarity with Yardi or an ERP system would be considered an asset
• Ability to multi-task
• Strong problem-solving skills judgement and customer focused communication skills
• Shows initiative and demonstrates sense of ownership
• Interpersonal skills ability to deal with sensitive customer and personnel issues resulting in a positive outcome

Hiring pay range rate:$77000-$80000 a year

Pay ranges at Minto are designed to accommodate variations in knowledge skills experience market conditions and locations reflecting our diverse industries and business lines. Please note that the pay range information provided in this posting pertains specifically to the Ottawa location.

Ready to build your future with us

Whether youre just starting out or looking to take the next step Minto offers the mentorship resources and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being we empower you to thriveprofessionally and personally.

Join a team where your growth purpose and potential are celebrated. Lets create something meaningfultogether.

About Minto & Minto Apartment REIT

Our mission to build vibrant communities begins with the people who make it all possibleour employees. Named one of Canadas Best Managed Companies were proud of our 70-year legacy and dedicated to delivering moremore growth more purpose and more impactfor our employees homeowners residents and the neighborhoods we serve.
In 2024 we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture a testament to our commitment to cultivating a workplace where employee well-being and shared purpose thrive.

Minto does not accept any speculative or unsolicited CVs that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CVs will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process well work with you to ensure your needs are met. To request accommodation please contact us at

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