Project ManagerLeader Senior

Role: Project Manager / Leader Siebel CRM & I&IT Projects

Client: Enterprise Financial Services Division

Location: Toronto Ontario - 5 Days Onsite

Position Overview

We are seeking an experienced Project Manager/Leader to lead large-scale complex high-profile and high-risk I&IT initiatives within an enterprise public sector environment. The successful candidate will be responsible for overseeing the full project lifecycle ensuring delivery within scope timeline budget and compliance with organizational project management methodologies and governance standards.

This role requires strong expertise in Siebel CRM project delivery stakeholder management change management and cross-functional coordination involving business teams executive leadership and technical resources.

Requirements

Project Leadership & Delivery

• Lead end-to-end delivery of concurrent enterprise I&IT projects using multiple technologies and methodologies.
  
• Develop and maintain integrated project plans schedules deliverables milestones and dependencies.
  
• Monitor project progress risks issues budgets forecasts and change requests throughout the project lifecycle.
  
• Ensure project deliverables align with business objectives technical standards and organizational governance requirements.
  
• Provide regular project status reporting to senior leadership stakeholders steering committees and executive sponsors.
  
• Promote project management best practices standards and methodologies across the project environment.
  

Siebel CRM Project Management

• Manage projects involving Siebel CRM implementations enhancements integrations and operational support.
  
• Demonstrate strong understanding of Siebel functionalities components data structures dependencies workflows and terminology.
  
• Coordinate activities between business stakeholders project leadership and Siebel technical teams.
  
• Assess project effort estimates technical risks dependencies and implementation approaches related to Siebel solutions.
  
• Track project decisions action items risk logs issue logs and change management activities.
  

Resource & Stakeholder Management

• Coordinate project teams consisting of internal staff vendors consultants and technical specialists.
  
• Define roles responsibilities deliverables and performance expectations for project resources.
  
• Facilitate communication and collaboration among cross-functional teams and stakeholders.
  
• Resolve resource conflicts project escalations and inter-personal issues to maintain delivery momentum.
  
• Build strong client relationships and manage stakeholder expectations effectively.
  

Financial & Risk Management

• Develop and manage complex project budgets involving multiple funding channels and cross-ministry dependencies.
  
• Monitor expenditures forecasts reconciliation activities and fiscal controls.
  
• Identify project risks and issues proactively and implement mitigation strategies.
  
• Present project risks impacts and recommendations to executive leadership for decision-making.
  

Change Management

• Lead change management activities related to I&IT implementations.
  
• Document change requests evaluate impacts prepare recommendations and obtain approvals.
  
• Support organizational readiness stakeholder engagement and adoption activities throughout implementation.
  

Benefits

Mandatory Skills

• Extensive experience managing large-scale I&IT projects in complex enterprise environments.
  
• Strong knowledge of Siebel CRM functionalities architecture terminology data structures workflows and dependencies.
  
• Expert understanding of Siebel resource roles responsibilities and delivery processes.
  
• Experience managing all phases of project delivery including initiation planning execution monitoring and close-out.
  
• Proven experience creating and maintaining:
  
• Project schedules
  
• Risk and issue logs
  
• Change management documentation
  
• Project decisions and status reports
  
• Strong experience coordinating multiple stakeholders technical teams and project resources.
  
• Demonstrated ability to manage concurrent priorities in fast-paced environments.
  
• Excellent communication presentation consultation and negotiation skills.
  
• Strong analytical organizational and problem-solving abilities.
  
• Ability to assess technical estimates implementation approaches and associated project risks.
  

Change Management Experience

• Experience leading change management activities for enterprise I&IT implementations.
  
• Ability to document impacts recommend solutions and support executive decision-making.
  
• Strong team leadership and collaboration skills to drive project success.
  

Communication & Leadership Skills

• Excellent verbal and written communication skills.
  
• Experience preparing presentations business cases executive briefings and project documentation.
  
• Proven ability to build strong relationships with business and technical stakeholders.
  
• Strong negotiation and conflict resolution capabilities.
  

Desirable Skills

• Knowledge of Project Management Institute (PMI) PMBOK methodologies and frameworks.
  
• Knowledge of Information Management principles policies and practices.
  
• Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) standards and compliance requirements.
  
• Experience with OPS I&IT governance methodologies and project gating processes.
  
• Public sector project delivery experience.
  
• Experience with Transfer Payment (Grant) Models within government environments.
  
• Experience supporting enterprise change management initiatives in public sector organizations.
  

Work Environment

• Hybrid/Onsite requirement: 5 days onsite.
  
• Collaborative environment involving executive stakeholders business teams vendors and technical resources.
  
• Opportunity to contribute to high-impact enterprise modernization initiatives.