Program Manager, Operations AI & Automation

The Program Manager Operations AI & Automation is a key member of a team of data professionals supporting the delivery of AI intelligent automation and digitization initiatives across Global WAM. The Program Manager will ensure strong alignment between strategy and execution by driving structured planning stakeholder engagement and disciplined delivery across assigned workstreams.

Working closely with the Director of Program Management this individual will help operationalize program priorities support initiative execution and contribute to the realization of measurable business value. The role also involves identifying opportunities for process improvement and supporting the adoption of innovative solutions that enhance operational efficiency.

Position Responsibilities:

• Support the delivery and coordination of AI intelligent automation and digitization initiatives ensuring alignment with broader program priorities and timelines
• Translate program strategy into actionable project and workstream plans with clear milestones deliverables and success metrics
• Maintain visibility into assigned initiatives including tracking progress risks dependencies and outcomes and escalating issues as needed
• Prepare and deliver structured reporting and communications to stakeholders and leadership ensuring transparency on initiative status and results
• Collaborate with cross-functional teams to drive execution and maintain alignment across business and technology stakeholders
• Support the identification and evaluation of automation and digitization opportunities including assessing potential impact and feasibility
• Promote reuse and consistency of digital solutions by understanding available tools and encouraging adoption across teams
• Contribute to program governance activities including documentation reporting standards and best practices
• Engage stakeholders to build awareness of digitization and automation capabilities including tools such as Microsoft Power Platform and support adoption efforts

Required Qualifications:

• 58 years of experience in program/project management ideally supporting digital transformation automation or data-related initiatives
• Strong stakeholder management and communication skills with the ability to build relationships influence outcomes and ensure alignment across diverse teams
• Proven ability to plan execute and monitor initiatives including managing timelines risks dependencies and deliverables
• Experience supporting cross-functional programs in complex organizational environments
• Foundational understanding of automation AI or low-code/no-code platforms (e.g. Microsoft Power Platform) with the ability to engage in solution-oriented discussions
• Ability to analyze and report on initiative performance including progress tracking and benefits realization support
• Comfortable preparing and delivering clear concise updates to leadership audiences with attention to key messaging and insights
• Strong organizational skills and attention to detail with the ability to manage multiple priorities effectively
• Collaborative and proactive team player with a continuous improvement mindset
• Positive adaptable and solution-oriented approach to problem-solving

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.