Foodbank Operations Coordinator

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The food bank supervisor is responsible for the day-to-day operations of the Vernon Salvation Army food banks facility including the client-choice marketplace warehouse food sorting and storage areas and delivery/food recovery driver operations. Ensures the facility operates safely efficiently and in compliance with food safety regulations and Food Banks Canadas Standards of Excellence (SOE). The supervisor plays a central role in maintaining a welcoming client experience while safeguarding the integrity of food handling inventory and reporting data across the operation.

Accountabilities:

The incumbent may perform all some or similar duties to the listed below:

Daily operations

• Coordinate the daily operations of the food bank including the marketplace warehouse front desk and driver functions.
• Provide in-scope supervision and advice to drivers front desk marketplace and warehouse staff.
• Support staff and volunteer safety and performance by providing guidance feedback and timely resolution of issues as needed
• Schedule drivers for delivery pick-up and food recovery routes.
• Participate on regular staff and volunteer safety meetings.
• Maintain a welcoming respectful environment for clients accessing the marketplace shopping model.

Food Safety & Regulatory Compliance

• Hold overall responsibility for food safety practices among staff and volunteers.
• Ensure sorting handling and storage practices in the perishable sorting area meet food safety requirements.
• Ensure food safety volunteer management and food distribution practices align with Food Banks Canadas Standards of Excellence (SOE).

Workplace Safety & Facility Management

• Oversee workplace safety practices including the safe operation of pallet jacks and other warehouse equipment.
• Ensure cleaning and housekeeping standards are maintained across the warehouse marketplace front desk and back-of-house areas.
• Monitor the condition and cleanliness of walk-in coolers and freezers.

Volunteer Management

• Support volunteers across front desk marketplace warehouse and driving functions.
• Ensure volunteer practices align with SOE/SA requirements.
• Performs other work-related duties as assigned.

FINANCIAL AND MATERIALS MANAGEMENT:

• Minor material responsibility. Regular responsibility for minor financial matters and for wise use of own resources.
• The Incumbent is involved in minor financial responsibility or on a relief basis and is responsible for the wise use of their department resources.
• They may be authorized to spend disburse or collect small amounts of cash.

The Incumbent has very little input into the annual budget or revenue projections.
The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

Working Conditions:

The Incumbent will work under the following conditions:

• Dirt/dust/ temperature variations
• Work-related stress
• Angry and abusive people
• Work schedule affecting lifestyle.
• Warehouse and client-facing retail (marketplace) environment.
• Regular exposure to cold storage areas (walk-in coolers and freezers).
• Frequent standing walking bending and lifting of food product (up to 50 lbs.) and supplies.
• Use of warehouse equipment including pallet jacks.

The Incumbent may be exposed to the risk of minor harm injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to pests and vermin
• Emergency response situations (fire bomb threat etc.)
• Other potentially dangerous situations

The Incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Follow procedures established by policy and legislation.
• Comply with all safety procedures.
• Ensure proper lifting twisting & reaching techniques are used during job performance.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

education experience AND Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Child Check (if appropriate).
• Alternative combination of education and Experience may be considered.

Education Qualifications and Certifications:

• Completion of a formal post-secondary program of two academic years in a related field.
• Emergency First Aid & CPR Non-Violence Certificate and Mental Health First Aid Certificate or willingness to complete once hired.
  

Experience and Knowledge:

• At least two years of prior related experience including experience in a food bank food rescue or warehouse environment.

• Valid BC Class 5 Drivers License and clean Drivers Abstract.

Skills and Capabilities:

• Ability and willingness to respect promote and support the mission vision and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Ability to coach and provide constructive feedback.
• Strong leadership skills and ability to work independently as well as part of a team.
• Ability to network with other community partners building strong relationships.
• Attention to detail problem-solving and analytical skills.
• Strong interpersonal motivational leadership and organizational skills.
• Attentive listening skills for the purpose of coaching and conflict resolution.
• Demonstrates effective interpersonal team and communication skills.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative be reliable and operate in an environment of accountability.
• Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
• The performance of the job requires attentive listening (empathy to guests/volunteers/co-workers) and the ability to give directions. Requires monitoring of the environment security cameras and attentiveness when interacting with guests.
• Good computer skills and organizational skills.
• Experience with warehouse management software is an asset.
• Fluent in spoken and written English.
• Willingness and ability to complete training as required by contract or The Salvation Army.
• Willingness and ability to complete WHMIS & Universal Precautions training (to be completed during probation period).
• Willingness and ability to complete online new hire health and safety training (to be completed during probation period).
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.