Program Assistant Women's Services- West Ave

HOURS Monday to Friday 9am-5pm

Rate of Pay-$23.84

Reason for posting- This posting is for a new position

Who We Are

At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd visit our website at

This opportunity is with our Good Shepherd Womens Services West Ave

How You Will Make an Impact

Reporting to Womens Services West Avenue Program Manager the Program Assistant enhances the dignity and quality of life of our clients visitors volunteers and staff by providing efficient courteous and quality services that support the management team and staff in the day-to-day operation of the residential program. At West Ave we are commitment to the provision of cultural safety and Trans/Gender positive space. West Ave operates within a trauma-informed feminist anti-racist/anti-oppressive framework and is firmly rooted in harm reduction principles. The program assistant will work in a residential setting serving individuals from a variety of backgrounds and experiences.

The program assistant responsibilities may include:

• Maintaining electronic and manual filing systems
• Preparing a variety of documents such as letters reports presentations agendas minutes resident notices etc.
• Provide front desk coverage- answering phones doors greeting visitors and clients.
• Compile and complete data entry/ maintain data entry databases.
• Maintain order and procure program inventory and supplies.
• Follow up with maintenance work orders and pest control services.
• Handle and reconcile petty cash and similar monies
• Receive record and respond to messages in a timely and accurate method
• To assist the manager/ designate with communications related to schedules and filling vacant shifts
• Preserve the dignity of all persons by communicating in a calm welcoming and professional manner.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What Youll Bring to Our Team

• Minimum of 1 year experience in providing clerical secretarial and administrative support.
• A post-secondary completion of a relevant field of study
• Proficiency in Microsoft Office programs and strong written and oral communication is required.
• Time management skills and ability to work independently is required.
• Must be comfortable answering phones and communicating directly with service users.
• Understand and be comfortable working from a person-centered harm reduction trauma-informed approach.
• Experience with HIFIS or EMHware database is an asset.
• Fluency in a 2nd language is an asset.
• CPR certification or willingness to be certified is required.
• Valid G license and ability to drive Good Shepherd vehicles is required
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work dedication and the importance of maintaining a positive environment for everyone.

Good Shepherd a ministry of the Hospitaller Order of St. John of God is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations please contact Human Resources at .

Required Experience:

Junior IC