Product Reliability Manager Engines

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Position Overview:

Job Description:

• Review Caterpillar service literature including Service Letters Service Magazines and TIBs and assess applicability to the current engine product offering. Evaluate costs benefits and implementation impacts in collaboration with branches Finning Product Managers and monthly Product Change Meetings.
• Coordinate implementation of service publications including updates to engine specifications processes tooling and parts inventories along with clear communication of changes.
• Create and facilitate technical meetings between Finning and Caterpillar including pulse check discussions and issue reviews.
• Manage the Document Change Request (DCR) process and report on weekly metrics.
• Maintain and manage BOM lists and associated notes for engine programs.
• Support product improvements and material cost reductions through investigation of opportunities and engagement with Caterpillar CPI initiatives.
• Utilize Caterpillar PSCRM system for collaboration with engineering teams including issue reporting parts and specification inquiries goodwill requests CAT Reman alignment and salvage evaluations outside standard guidelines.
• Co-manage Send-it-Back (SIB) parts within OEM including processing and execution of shipping documentation.
• Manage prototype and test engine build programs from initial planning through production implementation field follow-up and return teardown analysis coordinating across OEM Finning and Caterpillar teams.
• Co-chair monthly technical meetings involving OEM Finning Caterpillar and customers (e.g. fleet or model-specific engine groups) including reliability data review action tracking and communication of key outcomes.
• Provide technical review and support for parts supersessions within engine systems.
• Manage acute parts quality issues typically related to manufacturing defects.
• Track and report on key engine component concerns and Initiate Dealer Product Problem Management (DPPM) cases as requested.
• Support reliability data requests from Finning and customers.
• Address parts and reliability inquiries from Caterpillar and enterprise customers.
• Manage and execute New Product Implementation (NPI) processes for new engine offerings including creation of finished good numbers.

Qualifications

• Engineering degree in a related discipline (Mechanical Metallurgical Industrial preferred). Experienced Mechanical Engineering Technologists (RET/CET) or Heavy Duty Mechanics will be considered
• 23 years of relevant experience in failure analysis reliability or remanufacturing environments
• Previous Caterpillar dealership or customer support experience is an asset
• Strong technical knowledge of large mining engines (e.g. C27 C32 CG3600) including all major subsystems (basic engine fuel systems air and cooling systems etc.)
• Strong root cause analysis capability with high attention to detail
• Ability to clearly communicate technical information both written and verbally
• Strong problem-solving skills
• Proficient with Microsoft Office (Word Excel) and OEM ERP systems
• Demonstrated ability to adapt to changing priorities and operational needs
• Proven ability to manage multiple tasks in a fast-paced environment
• Technical Communicator training is an asset
• AFA 1 2 and 3 course completion is an asset
• Commitment to working safely and in compliance with all organizational policies and procedures

Note:

• This position is a Monday to Friday role based out of our OEM Remanufacturing facility

• Competitive benefits package

• Defined Contribution Pension Plan and Employee Share Purchase plan (with employer matching components)

• 3 weeks vacation to start (plus flex time)

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.