Principal Platform Architect-French Speaking

*Must live in Ottawa or Montreal*

Role Overview

Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic multi-workflow term-based projects.
 
Architects provide thought leadership best practices and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders ensuring alignment between business objectives and technology solutions playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks reducing technical debt and enabling scalable solutions they help customers optimize their platform strategy while maintaining agility and long-term sustainability.

Unique Job Responsibilities

- Act as an expert across an assigned term of contracts typically engaged in ServiceNows largest most strategically important accounts providing architectural guidance technical governance and best practices
 - Build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy
 - Actively collaborate with GTM Delivery and other joint teams to bridge the gap between sales solutioning and execution
 - Serve as an active contributor of leading practices standards and thought leadership related to the ServiceNow platform
 - Provide a point of view to the ServiceNow product strategy team to steer the product roadmap

Platform Architect Specifics

- This is a technical advisory role responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
 - Ensure customers leverage leading practices around instance strategy technical governance core data integrations and the overall technical health of the platform
 - Guide ServiceNow partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
 - Interface with the customers across Executive Platform Owner Enterprise Architects and development teams by structuring and implementing solutions

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from thousands of customer engagements.

The Customer Outcomes Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

Responsibilities:

•  Work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions
•  Be a technical expert across multiple engagements to guide customers partners and internal team members to provide successful customer solutions
•  Provide a variety of knowledge across multiple workflows
•  Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
•  Translate goals to outcomes into a customer roadmap
•  Translate business information and technical requirements into an architectural blueprint to achieve complex goals
•  Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with the customers core applications
•  Manage technical governance and a delivery operating model and governance
•  Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
•  Support the sales effort by scoping and estimating the engagement and change orders
•  Be an active contributor of leading practices and expertise related to the ServiceNow platform
•  Maintain skills / certifications on relevant technologies and workflows
•  Support the professional development of others through mentoring

Qualifications :

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving
• 12 years progressive experience as part of a professional services organization; or equivalent education/experience
• Minimum 2 years of ServiceNow Platform experience is required
• Canadian citizenship or permanent residency status and reside in Ottawa/Montreal or nearby area
• Must speak fluent French and English
•  Management consulting experience
•  Ability to travel up to 25%
•  Creativity with comfort running programs independently within a fast-paced environment
•  Success driving complex issues through analysis and resolution
•  Ability to relay complex information to diverse set of audiences both technical and non-technical
•  ServiceNow certifications in aligned workflow
•  Industry domain expertise in Financial Services or Public Sector preferred
•  Large program experience leading architecture and design
•  Enterprise architecture experience
•  Cloud application technology experience

Additional Information :

Work Personas 

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus cliquez ici. Pour déterminer léligibilité à un profil de travail ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à laide dun service tiers. 

Equal Opportunity Employer 

ServiceNow est un employeur qui souscrit au principe de légalité daccès à lemploi. Tous les candidats qualifiés recevront une considération pour lemploi sans égard à la race la couleur la croyance la religion le sexe lorientation sexuelle lorigine nationale ou la nationalité lascendance lâge le handicap lidentité ou lexpression de genre létat matrimonial le statut dancien combattant ou toute autre catégorie protégée par la plus tous les candidats qualifiés ayant des antécédents darrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales. 

Accommodations 

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin dune mesure dadaptation raisonnable pour compléter une partie du processus de candidature ou si vous nêtes pas en mesure dutiliser cette candidature en ligne et que vous avez besoin dune autre méthode pour postuler veuillez communiquer avec  pour obtenir de laide. 

Export Control Regulations 

Pour les postes nécessitant laccès à une technologie contrôlée assujettie aux règlements sur les contrôles à lexportation y compris les U.S. Export Administration Regulations (EAR) ServiceNow peut être tenu dobtenir lapprobation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à lobtention par ServiceNow dune licence dexportation ou dune autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes. 

Extrait de Fortune. 2025 Fortune Media IP Limited. Tous droits réservés. Utilisé sous licence. 

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time