Personal Flight Concierge, Overnight

Reporting to: Manager People and Performance Location: Calgary Palmer HangarSchedule: Four days on followed by four days off based on a 12-hour shift starting at 19:00 and ending at 07:00 (overnight inclusive of one hour of unpaid breaks) that includes nights weekends and holidays. The big picture:Have your career take off with us! As a Personal Flight Concierge Overnight with our Owner Services team you are dedicated to providing outstanding customer service through proactively raising Owners trip requests and ensuring these bookings are accurate customized and communicated. Once a trip becomes active the focus of this role shifts to monitoring communicating and responding to client team of Personal Flight Concierges enthusiastically demonstrate AirSprints corporate value of Service in everything they do. With a passion for aviation and a professional customer service-centric attitude strong skills like communication organization a high attention to detail and the ability to listen actively enables our team to build professional relationships and gain a robust understanding of Owners preferences. The Personal Concierge role is essential in enabling our team to go above and beyond working collaboratively to create exceptional tailored customer experiences to all of our Owners each time they fly with this role you will:Monitor and manage all overnight trip requests and travel details ensuring high accuracy and readiness for next-day urgent trip adjustments including catering ground transportation and special requests ensuring all services meet our Owners in proactive communication with other departments to ensure all elements of the travel itinerary are aligned and executed a vigilant presence in our overnight operations ready to respond to Owner needs and coordinate with on-ground thorough quality control checks on all arrangements made during the shift and prepare detailed handover notes for the day be successful in this role you will have:Experience working night shifts.A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end VIP -secondary education in Travel Hospitality Public Relations or a related using MS Office including Word Excel and to obtain a points if you have:Written and oral proficiency in in the aviation fit right in if you:Focus on getting things right down to the last good at handling change and can adjust to new effectively in English both verbally and in solutions and working together to find a compromise that everyone can be okay passionate about providing exceptional customer empathy and understanding to navigate social situations committed to growth by seeking and providing constructive good analytical thinking and organizational great judgment and decision-making roll with the punches without getting a humble and collaborative team player and are ready to pitch in wherever youre in a fast paced and agile well with think youll like working with us because:We care about your health and well-being and offer an employee assistance program extended health care benefits dental and vision benefits and paid time value your contribution to our success and provide a competitive salary and an RRSP matching have a great team and we work hard together toward common goals and with a passion for offer family and friends flight respect honour and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean were focused on equity diversity inclusion anti-racism and value Safety which is why we require applicants to complete a background check us:A passion for aviation and providing exceptional service formed the foundation of AirSprints introduction of Fractional Jet Ownership to Canada in 2000. Today each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians personal and professional lives. We do this with values of Safety Service People Integrity Humility and mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards exceptional turn-key service and increased flexibility all at a fraction of the cost and personalized for their individual learn more about working with AirSprint visit us at or watch our values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process including disability accommodation please get in touch with Human Resources at