Owner Experience Coordinator (Front DeskConcierge)

We invite you to join the world of luxury hospitality at Fairmont Heritage Place At Natures Door as our new Owner Experience Coordinator. Reporting to the Operations Supervisor the Owner Experience Coordinator delivers exceptional personalized service that enhances the ownership experience at Fairmont Heritage Place At Natures Door.

This role focuses on owner relations reservations communications engagement programming concierge style services and coordination with housekeeping and operational teams. The position builds strong relationships with owners and guests anticipates needs and ensures every interaction reflects the luxury service standards associated with Fairmont Hotels & Resorts.

We are looking for a candidate with secured Sea to Sky area housing. Due to our slopeside location access to a personal vehicle is recommended as we are not located on a transit route. All applicants require current Canadian work authorisation. The schedule will include a mix of shifts with mid-week days off.

Key Responsibilities

Owner Experience & Concierge Services

• Coordinate owner and guest arrival and departure experiences ensuring residences are prepared and personalized requests are fulfilled.
• Respond promptly and professionally to owner and guest inquiries requests and concerns resolving issues efficiently and thoughtfully.
• Coordinate owner and guest reservations benefits reciprocal use programs and related offerings.
• Arrange concierge style services including dining reservations activities transportation and local recommendations.

Owner Engagement & Communications

• Assist with owner communications and information sharing in alignment with established strategies and brand standards.
• Assist with Owner Engagement and community activities.

Operational Support & Property Standards

• Support day to day operations to ensure service standards are consistently met.
• Ensure owner homes and Lodge spaces consistently meet quality presentation and cleanliness standards.
• Coordinate with housekeeping maintenance and operations teams to support residence readiness and service follow through.

Qualifications :

What will you bring to this role

• Minimum 2 years of administrative or guest service experience preferably in hospitality or property management.
• Strong interpersonal communication and problem solving skills.
• Proficiency in Microsoft Windows applications; experience with property management systems is an asset.
• Exceptional guest service skills with strong verbal and written communication abilities.
• Knowledge of the Whistler community amenities dining and activities is an asset.
• Highly reliable organized and responsible.
• Ability to remain calm courteous and effective in a fast paced environment.
• Ability to work collaboratively as part of a team.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. All full-time staff and their families will also enjoy an excellent extended health and wellness package.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time