Operations Manager HISTORY, Ottawa

Who are we

Live Nation Entertainment is the worlds leading live entertainment companycomprisedof global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620 million tickets sold annually and approximately10000 clientsworldwide. Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than50000 events annually fornearly 7000artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than1200 sponsors with the 145 millionfans that attend Live Nation Entertainment events each year. Foradditionalinformation visit.

Who are you

Passionate and motivated.Driven with an entrepreneurial spirit.Resourceful innovative forwardthinkingand committed.At Live Nation Entertainment our people embrace these qualities so if this sounds like you then please read on!

The Role:

You will have the opportunity to bepart ofa very specialteam for Live NationsnewestCanadian venue HISTORY Ottawa.A state-of-the-artvenuewith a capacity of up to 2000hostingover 180 concerts and private events annually.If you are ready to be a part of Ottawas most memorable and historic showsthis role might be for you!

The Operations Manager acts as direct support to theGeneral Managerand Senior Operations Manager. Workingpredominantly onthe floor during show times this role is the main point of contact foreventstaff.The Operations Manager provides support to themanagement teamin creating and implementing departmentoperatingand strategic plans for driving continuous improvements throughout the venue leading up to and during show time.

Responsibilities:

• Worksall events as the main point contactfor event staff and escalate issues toseniormanagement.

• Support day-of-event execution bymaintaininga visible presence on the floor andassistingall event staff departments as needed.

• Coach correct and mentor staff as needed.

• Executesstaffschedulesfor event staff.Managingavailabilities time offrequestsand shift changes.

• Participates in the ongoing developmentcommunicationand implementation of team concepts programs and policies.

• Lead andfacilitatepre-shift meetings and communicate operational updates to staff.

• Ensure all staff operational tools POS systems and service areas are prepared and functioning prior to doors.

• Maintainaccuratereporting and document management systems as.

• Ensuring adequate coverage in key venue areas.

• Administer verbal warnings and write ups as needed.

• Monitor service standards guest experience and operational efficiency throughout events.

• Collaborate with security and venue departments to support safe and effective event operations.

• Help resolve guest issues or concerns in a calm andrespectfulmanner.

• Troubleshoot POS systems handheld devices and operational equipment as needed.

• Support reporting and tip-out procedures when.

• Ensure all departments complete end-of-night closing duties and venue standards aremaintainedbefore departure.

• Otherduties asassigned by senior management.

Qualifications:

• High School Diploma or equivalent preferred.

• Must be Smart Serve Certified and at least 19 years of age or older.

• At least2years of experience in a similarmanagement role.

• Strong strategic thinking and creative problem-solving skills.

• Excellent verbalwrittenand interpersonal communication skills.

• French verbal and written an asset.

• Acutesenseof judgmenttactand diplomacy.

• A strong senseof teamwork andabilityto execute programs.

• Position requires constant walking climbing stairsliftingand carrying 50 lbs. and occasional sitting.

• Availbaleto work weekends evenings Holidays.

We thank all applicants for theirinteresthowever only those chosen for an interview will be contacted.

The expected compensation for this position in Ontariois:$30 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets office machinery etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.