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Senior Program Manager – Insurance Transformation
Job Location:
Monthly Salary:
Posted:
18 August 2026 (5 hours ago)
Posted:
Application Deadline:
15 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Program Manager Insurance Transformation
Step into a pivotal role within a major insurance transformation initiative where complex business operations technology and customer experience streams come together to drive meaningful change. This opportunity offers the chance to contribute to a high-visibility program collaborate with senior stakeholders and support the delivery of critical business capabilities from planning through launch.
What is in it for you:
Salaried: $49-54 per hour.
Incorporated Business Rate: $57-63 per hour.
9-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Weekday schedule from 9 am to 5 pm.
Hybrid work with 3 days per week in the office.
Responsibilities:
Lead and coordinate multiple concurrent workstreams including technology operations communications and vendor delivery activities.
Manage and track the integrated program delivery plan milestones dependencies and outcomes.
Act as the primary day-to-day interface with the external vendor ensuring accountability and performance.
Monitor vendor performance against agreed scope deliverables timelines and milestones.
Translate contractual commitments into execution plans and measurable deliverables.
Facilitate execution governance including status reporting milestone tracking risk and issue management decision logs and escalation management.
Drive cross-functional alignment across internal stakeholders and vendor teams.
Develop and manage an integrated delivery plan across all workstreams.
Track and manage cross-functional dependencies and sequencing.
Ensure transparency of delivery status risks issues and mitigation plans.
Lead and coordinate activities related to discovery requirements definition customer and marketing communications system configuration and development claims operations design assistance model implementation production readiness and go-live execution.
Oversee operational readiness activities including claims process implementation SOP development documentation job aids training materials readiness plans and go-live planning.
Ensure alignment between system capabilities and operational processes.
Validate readiness across operations vendor delivery and customer experience prior to launch.
Prepare executive-level updates dashboards decision materials and senior leadership reports.
Provide insights on delivery risks dependencies and readiness.
Support governance forums decision-making processes go/no-go frameworks and readiness assessments.
Monitor program risks and proactively implement mitigation strategies.
Support production launch execution and operational stabilization activities.
What you will need to succeed:
Required qualifications
Bachelors degree in Business Technology Engineering or a related field.
PMP certification or an equivalent project or program management certification.
9 years of project and/or program management experience.
Proven experience delivering complex multi-workstream implementations involving external vendors.
Experience working within vendor-led delivery models and managing third-party accountability.
Experience leading cross-functional programs involving operations technology and customer or communication functions.
Proven experience delivering end-to-end program lifecycles from discovery through go-live and stabilization.
Strong expertise in end-to-end program delivery management across multi-workstream initiatives.
Strong vendor management experience.
Expertise in program governance including risk management issue management dependency tracking executive reporting and escalation management.
Experience leading operational build and implementation initiatives in addition to technology delivery.
Strong execution focus with the ability to drive delivery outcomes.
Deep capability in risk management issue resolution and escalation management.
Strong vendor management and negotiation capability.
Ability to align strategy with execution across multiple delivery streams.
Required soft skills
Strong leadership skills and the ability to drive execution in complex environments.
Excellent stakeholder management skills.
Excellent executive communication skills.
Strong problem-solving skills.
Ability to manage ambiguity and shifting priorities in a fast-paced environment.
Preferred qualifications
Experience in insurance claims or financial services operations.
Experience supporting claims operations setup transformation or outsourcing models.
Exposure to assistance or case management operations.
Experience supporting go-live readiness production launches and operational stabilization.
Experience with customer communication channels including telephony digital and chatbot solutions.
Consulting experience within a Big 4 environment or equivalent.
Experience in large-scale transformation programs.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
