Off Campus Living Advisor

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queens we are committed to helping people achieve their best. Whether you are beginning your career at Queens or seeking your next opportunity we are here to support you. Visit our Applicant Resources for guidance on applying showcasing your skills and experience and preparing for interviews.

Disclaimer: As part of the application process at Queens University our recruitment system uses Artificial Intelligence (AI) as defined under the Ontario Employment Standards Act to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Housing and Ancillary Services team manages 4954 student beds in 18 residence buildings three dining halls numerous retail foodservice locations on campus the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary accommodations for the summer conference events and tourism addition the Community Housing team manages the off-campus rental apartment and housing properties which are student rental properties owned by Queens University. This includes two apartment complexes located at west campus An Clachan and John Orr Tower as well as a variety of apartments and houses in the University District. Revenue and services from these units support vital student life programs and contribute to the Universitys learning environment.

The Off-Campus Living Advisor supports Queens studentsgraduate undergraduate part-time International and exchange with off-campus housing and related matters. With the goal of fostering independence the Advisor provides students with skills and tools for resolving problems in the areas of housing and lifestyle that arise among students and landlords students and Kingston residents and/or students and students. The Advisor tracks local housing trends including prices and housing development to help inform decisions related to housing for students on and off campus. The Advisor refers as appropriate potential instances of non-academic misconduct to the Non-Academic Misconduct Intake Office (NAMIO) for assessment.

This position provides subject matter expertise on the content development and implementation of community programs. This position develops recommends plans and organizes the design launch and implementation of outreach programs. This position identifies and recommends community program funding opportunities and partnerships. This position participates in the development and implementation of strategic plans unit goals and program policies. This position also directs allocates and supervises the work of other staff.

Job Description

What you will do

• Provides subject matter expertise on the content development and implementation of community programs.


• Develops recommends plans and organizes the design launch and implementation of outreach programs.


• Uses information gathered during planning to revise current programming.


• Identifies and recommends community program funding opportunities and partnerships.


• Performs statistical analysis to determine if communication campaigns are reaching target audiences.


• Develops and implements marketing and communications material for the community program.


• Coordinates monitors and updates information on social media platforms.


• Performs accounting and bookkeeping activities including invoicing accounts receivable expenses program budgeting and costing.


• Participates in the development and implementation of strategic plans unit goals and program policies.


• Directs allocates and supervises the work of other staff.


• Acts as the primary resource person for initial questions and information regarding the community program a provides information and support to researchers and research assistants involved in programs.


• Monitors and assesses programming at other universities for best practices.


• Prepares and delivers inclusive outreach workshops and/or information sessions.


• Updates and maintains program websites.


• Other duties as required in support of the department and/or unit.

• Four-Year Bachelor Degree or equivalent.

• More than 3 years and up to and including 5 years of experience.
• Knowledge of landlord-tenant relations best practices and trends in housing and rental markets considered an asset.


• Knowledge of relevant laws regulations policies standards and/or guidelines considered an asset.


• Experience in client and/or customer experience functions considered an asset.


• Experience advising students considered an asset.


• Experience working in a comparable client-focused environment considered an asset


• Previous experience developing and delivering workshops considered an asset.


• Experience in program analysis and reporting considered an asset.


• Experience developing coordinating and producing promotional and marketing material considered an asset.

• Satisfactory Criminal Records Check required.


• Vulnerable Sector Screening required.

• Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.


• Provide effective consultation and advice on non-straightforward and/or complex issues.


• Interaction with others requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the different needs of different audiences.


• Builds relationships trust and credibility.


• Manage own work train and review the work of the team to see commitments through to completion.
  


• Set work priorities and direction supporting the unit in achieving goals and objectives.
  


• Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.
  


• Actively participate in project team meetings and develop team and unit project plans.
  


• Lead procedural or technological change within a unit.
  


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Seek information and input to fully understand the cause of problems.


• Appropriately assesses risks before making a decision.


• Contribute to the creation and evaluation of possible solutions.


• Take action to remove obstacles and address problems before the impact performance and results.


• Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.


• Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.
• Assess the suitability of job candidates and recommend the most appropriate person for hire.
  


• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .