The Campus Support Coordinator is a key point of contact on the Ontario Tech Campus. They are responsible fore delivering member services carrying out engagement activities and liaising with partners and stake holders. This position will be on site 5 days a week at the Ontario Tech Campus located at 40 Founders Dr Oshawa ON. The Campus Support Coordinator will deliver high-quality service and support across multiple channels ensuring resolution of all incoming inquiries adherence to service protocols and a positive member experience.
The Campus Support Coordinator will:
Respond to member non-claim inquiries via walk-in phone email/case and chat; resolve issues within SLA.
Educate members on insurance wellness preferred providers and other programs offered.
Educate members on enrolment registration and claims processes.
Support members with insurance or wellness related access or claim processes.
Execute to complete admin functions utilizing ticketing system and owning follow-through.
Document interactions accurately in CRM systems.
Escalate complex issues to the Account Manager or appropriate department utilizing ticketing system and owning follow-through.
Participate in training and calibration sessions to maintain service quality.
Contribute feedback on process improvements and member pain points.
Plan and participate in events to promote awareness and engagement with benefit programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies including contact centre solution customer relationship management and internal teams communications tools office applications project tools and ticketing systems.
To be successful as a Campus Support Coordinator you will need:
Minimum 1 year of administrative customer service member services or related experience.
Excellent organizational skills with the ability to succeed in a fast-paced environment.
Customer service-focused with a commitment to delivering a positive member experience.
Excellent communication and active listening skills.
A solution and results-oriented individual who demonstrates strong problem-solving skills.
Strong attention to detail with the ability to accurately document information and complete administrative tasks.
The ability to manage priorities meet deadlines and provide deliverables in a timely manner.
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .
The base salary for this position is between $48000 - $55000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus commission). The actual base salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are selected to move forward in our recruitment process the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
Required Experience:
IC
The Campus Support Coordinator is a key point of contact on the Ontario Tech Campus. They are responsible fore delivering member services carrying out engagement activities and liaising with partners and stake holders. This position will be on site 5 days a week at the Ontario Tech Campus located at...
The Campus Support Coordinator is a key point of contact on the Ontario Tech Campus. They are responsible fore delivering member services carrying out engagement activities and liaising with partners and stake holders. This position will be on site 5 days a week at the Ontario Tech Campus located at 40 Founders Dr Oshawa ON. The Campus Support Coordinator will deliver high-quality service and support across multiple channels ensuring resolution of all incoming inquiries adherence to service protocols and a positive member experience.
The Campus Support Coordinator will:
Respond to member non-claim inquiries via walk-in phone email/case and chat; resolve issues within SLA.
Educate members on insurance wellness preferred providers and other programs offered.
Educate members on enrolment registration and claims processes.
Support members with insurance or wellness related access or claim processes.
Execute to complete admin functions utilizing ticketing system and owning follow-through.
Document interactions accurately in CRM systems.
Escalate complex issues to the Account Manager or appropriate department utilizing ticketing system and owning follow-through.
Participate in training and calibration sessions to maintain service quality.
Contribute feedback on process improvements and member pain points.
Plan and participate in events to promote awareness and engagement with benefit programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies including contact centre solution customer relationship management and internal teams communications tools office applications project tools and ticketing systems.
To be successful as a Campus Support Coordinator you will need:
Minimum 1 year of administrative customer service member services or related experience.
Excellent organizational skills with the ability to succeed in a fast-paced environment.
Customer service-focused with a commitment to delivering a positive member experience.
Excellent communication and active listening skills.
A solution and results-oriented individual who demonstrates strong problem-solving skills.
Strong attention to detail with the ability to accurately document information and complete administrative tasks.
The ability to manage priorities meet deadlines and provide deliverables in a timely manner.
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .
The base salary for this position is between $48000 - $55000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus commission). The actual base salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are selected to move forward in our recruitment process the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
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