Marketing & Business Development Technology Manager (CRM & MarTech Manager)

Lerners LLP is one of Ontarios largest and most respected firms with offices in London Toronto Strathroy and Kitchener/Waterloo Region. Each office possesses its own unique strengths from our full service shop in London to one of the largest litigation boutiques in Toronto and collectively we work together for the benefit of all of our clients and communities. Join our team of over 140 highly skilled and experienced lawyers with the help of more than 300 dedicated support staff in sharing expertise and resources to deliver exceptional client service.

Lerners LLP is seeking a highly motivated and collaborative Marketing & Business Development Technology Manager (CRM & MarTech Manager) to join our Marketing & Business Development team. This role is an exciting opportunity to play a central part in shaping and advancing the firms marketing technology environment including leading the implementation and optimization of our CRM platform.

This is aHybridposition and requires a minimum of three (3) days in office or as required.

If you are passionate about leveraging technology to improve client development strengthen data-driven decision-making and enhance operational efficiency wed love to hear from you. Please apply by July 17 at 4pm.

As the firms primary MarTech expert you will:

Provide Marketing Technology Leadership

• Lead the development and execution of the firms marketing technology strategy and roadmap
• Ensure alignment between marketing systems and broader business development priorities
• Establish and maintain governance standards and best practices across platforms
• Identify opportunities to improve efficiency and effectiveness through technology enhancements

Oversee CRM & Platform Management

• Lead the implementation rollout and ongoing management of the firms CRM platform
• Drive adoption utilization and measurable performance across the marketing technology ecosystem
• Develop workflows integrations and reporting tools that support business development activities
• Ensure data quality integrity and consistent use across systems

Lead Continuous Improvement & Reporting

• Develop and track key performance indicators related to CRM adoption data quality and marketing effectiveness
• Identify opportunities for process improvement and implement solutions that enhance service delivery
• Support leadership with meaningful reporting and insights to inform decision-making

Manage Project & Stakeholder Collaboration

• Act as the primary liaison between Marketing & Business Development and IT on technology initiatives
• Lead system implementations enhancements and upgrades coordinating with internal stakeholders and external vendors
• Deliver training documentation and support to ensure effective and consistent use of systems

Drive Vendor & Budget Coordination

• Manage relationships with external technology vendors and service providers
• Recommend marketing technology investment priorities in alignment with departmental strategy
• Manage the allocation of approved budgets and support lifecycle planning for platforms

What You Bring

Education & Knowledge

• Post-secondary education in marketing business information systems or related field
• Relevant certifications in CRM marketing technology or project management considered an asset

Experience & Expertise

• Minimum of 5 years experience in a marketing technology business systems or related role
• Experience working with CRM platforms and marketing automation tools
• Experience supporting system adoption training and change management
• Experience with data management auditing and reporting
• Experience contributing to technology strategy and roadmap planning is an asset

Core Skills

• Strong knowledge of CRM and marketing technology platforms
• Strong analytical and problem-solving skills
• Ability to manage projects and competing priorities
• Ability to work independently and collaborate across departments
• Strong communication and stakeholder engagement skills

How to Apply:

All interested candidates should submit an application including an updated resume and cover letter to our career portalby July 17 at 4pm.Only candidates who have been selected for an interview will receive a response.

Benefits of Working at Lerners:

Lerners is proud to offer a competitive salary and benefits package.

Salary:

Target Hiring Range: $98600 - $110900

Commensurate with skill level years of experience and aligned with internal and market equity.

This posting reflects an existing vacancy within the does not use artificial intelligence (AI) to screen assess or select applicants.

Benefits:

• Health Extended Health Dental and Vision care
• Eligibility for salary adjustments and performance-based incentive bonuses
• LTD insurance
• Life insurance
• Fitness/Parking/Transit reimbursement
• RRSP matching program
• Paid Volunteer Time
• Lerners Birthday Off Program
• Referral Bonus
• Employee Assistance Program
• Hybrid work arrangement eligibility (3 days per week in office)

Required Experience:

Manager