Manager, Network Operations
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Job Summary
Req Id:429434
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Manager Network Operations will be responsible for leading developing and motivating a Managed Service Infrastrucure Network (MISN) operations team. Manager will be able to coordinate the contributions of employees so that the teams results are greater than the total results of each member and be able to meet our clients service support in Day 2 and maintain a high level of performance incidents service request problems and changes.
Key Responsibilities
Inspire and motivate team members towards a common goal
Ability to implement a daily management system and operational processes
A coach that can develop his team members
A leader that can article the vision and direction
Someone who through teamwork can break down and resolve a process/system problem and provide a modular and easily sustainable solution
Well organized and priority focused individual who can manage through operational unplanned work
Work with cross functional teams IT Sales Project and Engineering to ensure seamless delivery to client
Ensure contractual SLA delivery attainment to client.
Remove roadblocks and ensure team accountability in escalations through to final resolution.
Work with assigned Service Management resources to effectively manage communication and messaging to the client.
Understand the complexity of the technical infrastructure serviced by the team in addition to awareness of the process technical expertise and organizational structure of partner work groups and their related interdependencies. Process creation and improvement is also required.
Coordinate supervise and perform quality assurance and user acceptance training
Monitor team performance and report on metrics
Recruitment and development of resources as required.
Perform direct reports performance review
Operational 7/24 availability
Critical Qualifications
5-10 years experience working in a Network operations environment
5 or more years of people management and proven team leadership experience
Knowledge and experience in Agile and Continuous improvement approaches
Knowledge in ITIL is an asset
Ability to make quick and smart decisions under pressure
Strong interpersonal skills
Ability to work in a fast paced environment putting the customer first
The ability to work with minimal supervision self-motivate take ownership of an area of operations identify issues and deliver operational results
Experience with leading and directing in a unionized environment would be an asset
Bilingualism required:
In the course of their duties this person will be required to interact with French & English speaking stakeholders across Canada
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/19/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
