Journey Design & Experience Architecture Manager
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Job Summary
Req Id:430154
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Summary
As Bell accelerates major transformation initiatives across Sales Support Small Business Migrations and Prepaid the organization needs strong journey design practitioners to reduce ambiguity improve decision quality and ensure experience intent translates into delivery-ready direction. This role brings advanced journey design and service designexpertisetosupportthe shaping of North Star experiences and to inform prioritization investment and solutioning decisions across 2026 initiatives.
Key Responsibilities
- Lead end-to-end journey design using methodologies such as Double Diamond JTBD and service design
- Apply structured approaches across discovery framing shaping and validation to drive decisions
- Contribute to experience architecture (journeys service blueprints principles and value drivers)
- Develop service blueprints linking customer pain points to capabilities risks and investment needs
- Support intake and early shaping with data-driven insights to guide prioritization and trade-offs
- Leverage AI tools to enhance design workflows synthesis and efficiency
Critical Qualifications
- Bachelors degree inrelevant field such as Design Psychology Human-Computer Interaction Industrial Design or related disciplines or equivalent practical experience.
- Solid problem-framing skills with the ability to turn ambiguity into clear structured narratives
- Systems thinker with a strong understanding of end-to-end impacts across customers operations and platforms
- Pragmatic and outcome-focused comfortable working upstream with evolving scope and direction
- Experience working with tools such as Visio and Figma
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Mississauga
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/11/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
