Insurance Administrator

The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Interact with customers and all external clients to understand and resolve general inquiries ensuring alignment with Service Level Agreements.

Offer outstanding customer service in a client service environment including satisfactory solutions to customer complaints.

Provide training guidance feedback support and inspiration to other Service Representatives.

Demonstrate knowledge of company products and principles of customer service.

Provide administrative support including but not limited to premium refund and claims processing ensuring the efficient flow of business operations while adhering to reporting deadlines.

Review validate and process claims on a day-to-day basis in alignment with Service Level Agreements and pertaining to claims philosophy and practices.

Liaise with claimants regularly and communicate fair and accurate determinations with an empathetic approach.

Develop a thorough understanding of each program and its mode of operations (i.e.. reporting formats frequencies etc.); act as a subject matter expert for assigned claims as well as operations processes and controls.

Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies and information gaps.

Effective file management for audit and compliance related functions



EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED

5 years of experience in a customer service and/or claims analyst role in the insurance industry

Fluently bilingual in French and English



CERTIFICATIONS LICENSES REGISTRATIONS

None



FUNCTIONAL SKILLS

Strong interpersonal and communication skills

Intermediate proficiency in MS Office tools (Outlook Word Excel Teams)

Ability to juggle multiple tasks with multiple stakeholders

Strong analytical and critical thinking skills

AS400 knowledge

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group were committed to supporting every aspect of teammates well-being physical emotional financial social and professional. Our best-in-class benefits program is designed to care for the whole you offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical dental vision life disability and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs including company holidays vacation and sick days new parent leave and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination Provision E-Verify