Instructional Support Coordinator

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Posting Information:
This posting is for an existing vacancy.

This position is being offered as a temporary contract. Contract end date: April 30 2027

Job Description:

Primary Purpose

The Faculty of Math offers a wide variety of large multi-section first and second year courses the administration of which is a non-trivial task. The Instructional Support Coordinator MATH (ISC M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs) undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC M also takes an important role in teaching MATH courses.

Key Accountabilities

Teaching

Develop their teaching skills and maintain currency with research into teaching and learning

Teach up to three sections per year

Prepare instructional material according to guidelines set out by curricular committees or the teaching team

Assist with the creation of marking schemes and solution sets for assignments and tests

Facilitate development of assessment material when called upon

Provide feedback on changes to course materials based on prior offerings of the course and information from students

Personnel Management

The ISC M will manage graduate teaching assistants (TAs) undergraduate markers and co-op students including but not necessarily limited to the following activities:

Provide day-to-day support and supervision of personnel

Provide educational software and course specific training

Evaluate the performance of TAs undergraduate markers and co-op students

Supervise and evaluate co-op work term reports

Provide feedback on initial employee budgets

Allocate employees for proctoring midterms and final examinations

Manage interpersonal issues arising from the conduct of TAs undergraduate markers and co-op students and involve other stakeholders as appropriate

Technology and Online Pedagogy

Maintain familiarity with the various technologies commonly used in core and service teaching including but not limited to

oLEARN

oOdyssey

oCrowdmark

oMobius

oiClickers

oAkindi

Oversee setup first level trouble shooting and access to training for all course personnel to any of the needed technologies

Provide advice to the teaching team based on current scholarship in teaching and learning

Course Support: Instructors

The ISC M will provide support services to course instructors including but not limited to the following:

Onboard new instructors

Communicate course expectations based on prior offerings to the teaching team

Maintain an archive of course material and provide suitable documents upon request

Draft and post administrative documents such as course outlines course timetables and agenda of teaching team meetings

Arrange for textbook orders the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met

Maintain the course web site in the Universitys designated learning management system (LMS)

Document and report academic integrity violations

Provide periodic updates about student progress (grades feedback)

Provide knowledge and interpretation of university/faculty policies and procedures

Course Support: Students

Respond to student enquiries related to

ocourse administration

orequests for exceptions

orequests for regrading

omidterm and final examination conflicts

othe AccessAbility Office and

oacademic content beyond the skill of the TAs.

Direct students to the campus various support services including but not limited to advisors counsellors the police and WUSA

Investigate complaints regarding the failure of learning technologies used in the course

Course Support: Assessment

The Instructor/Coordinator will manage assessment activities including but not limited to the following:

Consult with the instructional team to decide the types of assessments to be used and who is to supply the required content for each assessment

Ensure that the deadlines are met for the creation of the assessments

Delegate the marking tasks of each assessment (in consultation with the instructional team)

Distribute assignments to students and solution sets and marking schemes for assignments and exams to markers

Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms

Generate maintain and archive mark lists

Compute final grades according to the course outline

Assist in the grading of midterms and final examinations

Oversee the grade appeal/revision process

Submit final grades to Quest

Post solution sets and grades as required

Provide setup and support for assignment submission/marking systems

Apply and enforce academic regulations

Required Qualifications

Education

A masters degree in mathematics or a related discipline.

Experience

Extensive experience in tutoring and instructional support preferably complemented with classroom or online teaching experience.

Experience in recruitment and training of employees would be a definite asset.

Knowledge/Skills/Abilities

Excellent collaboration skills including verbal and written communication and relationship management.

Excellent time management skills including the ability to foresee and balance cyclic workflows.

Attention to detail.

Proven interpersonal skills to deal effectively with a wide range of individuals occasionally in contentious situations.

Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines changing priorities and large volumes.

Ability to deliver negative feedback fairly and effectively.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.