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Senior L3 Support Engineer – OnBase ECM & Integrations
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
11 August 2026 (21 days ago)
Posted:
Application Deadline:
8 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior L3 Support Engineer OnBase ECM & Integrations Location: Toronto ON Hybrid: 3 days in office Skills: Microsoft SQL Server 2019 Experience Required: 6-8 Years Role Descriptions L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2. Lead root cause analysis (RCA) and permanent fixes. Platform Engineering & Optimization Design and implement OnBase configurations performance tuning and improvements. Handle upgrades patching and system enhancements. Architecture & Integration Support Provide SME support for integrations (APIs middleware upstream systems). Define best practices for document workflows and automation. Release & Change Governance Lead production releases deployment strategies and stabilization. Ensure change compliance and risk mitigation. Operational Leadership Guide L1/L2 teams reduce incident backlog and improve MTTR. Drive SLA adherence and continuous service improvement. Outcome Focus Zero critical incidents / improved system resilience. Faster resolution for complex issues. Optimized OnBase performance and scalability. Strong governance and release stability. Key Words to Search in Resume OnBase Architecture (Enterprise / ECM Design) Integration (APIs / System-to-System / Middleware) Workflow Optimization / Automation Root Cause Analysis (RCA) / Problem Management Migration / Upgrade (OnBase Appian / CP4BA) |
