Inside Channel Account Manager I (Bilingual)

Résumé du poste / Summary

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Maintain accurate pipeline of business
• Proactively reaching out to our end user customers to secure upcoming renewals and look for addon upsell and cross sell opportunities.
• Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
• Maintain accurate account and contact information
• Respond to voicemails per company policy
• Provide & process any and all sales related materials (Quotes Sales orders Invoices Trial Licenses Etc.) for channel partners
• Handle and/or resolve ESET license credential inquiries/issues for channel partners
• Record and maintain accurate notes for all sales-related activity in Salesforce
• Provide back-up support to sales team colleagues as needed/required by management
• Attend all sales meetings and trainings as required.

**You must be bilingual in English and French to qualify for this role.**

REQUIREMENTS
Education:

• Professional fluency in French is required for this position with strong proficiency in English
• 24 years of experience in Account Management Sales or a related field
• College diploma or bachelors degree preferred
• Hybrid work environment (two days per week in-office) supporting Quebec and Eastern Canada
• Must be flexible and available to meet the needs of the department as well as prospects and customers of ESET
• Up to 10% travel required to support partners attend events and participate in in-person collaboration including trainings offsites and team-building activities
• Proficiency in Microsoft Office Suite and Salesforce CRM environment

Experience:
Years of work experience: 2-4 years

Knowledge:
Basic Knowledge of Microsoft Excel and Word
Knowledge of Outlook

Famille

• Remboursement des frais de scolarité

• Prime de retour au travail en cas de congé de maternité

• Journée de bénévolat

Bureau

• Café et collations

Autres

• REER (Régime enregistré dépargne-retraite)

• Programme de référence

Family

• Tuition Reimbursement

• Maternity Leave Return to Work Bonus

• Volunteer Day off

Office

• Coffee & Snacks

Other

• RRSP (Registered Retirement Savings Plan)

• Referral Program

Emplacement principal / Primary location

Autres lieux dimplantation / Additional locations

Type dheure / Time type