Information Coordinator (Legal Resolution Support Centre)

Job Information
Job Title: Information Coordinator (Legal Resolution Support Centre)
Job Requisition ID: 84345
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: June 8 2026
Classification: Administrative Support 6
Salary: $2265.79 to $2866.95 bi-weekly ($59137 - $74827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information please visit: the Court and Justice Services (CJS) Division the Resolution Support Centre is the come in of the service delivery model focusing on providing consistent information to Albertans in person by telephone or by email and will result in improved client access to the legal information & resources best suited to their situation improved client experience and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

To learn more about Court and Justice Services please follow the link at: Responsibilities

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system Join our Resolution Support Centre team where youll provide exceptional service to the public while continuing to expand your legal knowledge!

Under the direction of the Team Lead Information Services you will serve as a front line representative of Alberta this role you will provide accurate current and reliable information to Albertans including selfrepresented litigants who do not have the assistance of a lawyer.

Your role will involve but is not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone in-person and email.
• Providing information and referrals regarding alternatives to court action including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services) other GOA departments NGOs and local resources.
• Assisting clients in determining sources and location of general and legal information such as court processes program policies and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court federal and provincial statutes policy directives and procedure manuals.
• Researching developing and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.
  
  

As the ideal candidate you will bring:

• Strong communication skills to build relationships with stakeholders colleagues and Albertans.
• Exceptional ability to deescalate stressful situations and remain calm and composed when responding to challenging behaviours.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.
  
  

Please click on this link to view the job description for this position.