Customer Service Advisor Coach

Position Description:

CGI Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships reflected in our very high satisfaction rate.

Every day our associates help hundreds of clients process their employees payroll across various this role you will contribute to the success of local businesses as part of a dynamic team of over 700 professionals serving 70000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role Heres what we offer you:

Weekday daytime work schedule for better work-life balance
Work environment recognized as one of the best in Canada (Best Workplaces certification)
Employee assistance program health and wellness programs comprehensive insurance coverage and financial support for job-related studies
Career development supported by a professional growth plan
Access to share purchase plans and profit-sharing from day one
Benefits tailored to your needs: flexible insurance plan telemedicine and more

Your future duties and responsibilities:

-Provide support and act as a resource person for advisors regarding applications and procedures and promote best practices
-Plan and organize your work to meet expectations and deadlines
-Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary
-Support advisors on technical aspects during call monitoring sessions
-Contribute to knowledge sharing within the team
-Work closely with other teams
-Identify and document issues encountered questions raised and proposed solutions
-Update documentation and procedures essential for associates
-Create tools to facilitate payroll knowledge mastery (e.g. quizzes learning capsules etc.)
-Monitor associates technical progress
-Provide weekly progress updates

Required qualifications to be successful in this role:

-College diploma in administration accounting or a related field or any equivalent combination of education and relevant experience
-Minimum of 3 years of payroll-related experience
-Advanced knowledge of payroll concepts including earnings and deductions setup matrices and procedures
-Knowledge of a payroll application (Nethris Internet Suite)
-Knowledge of the Opéra application
-Coaching skills
-Strong customer service and organizational skills
-Excellent problem-solving and work organization abilities
-Ability to work under pressure and meet deadlines
-Excellent verbal and written communication skills in French and English
-Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and Internet navigation
-Knowledge of various client-used products solutions and contributions such as: group insurance CCQ report generator general ledger interface etc.

ASSETS:

Training in Understanding Payroll Principles and Mastering Payroll Legislation from Ahuntsic College or PCP certification from the Canadian Payroll Association (CPA)

CGI provides a reasonable estimate of the salary range for this position. This range is determined based on various factors including skill level geographic market experience and education as well as licenses and certifications. Compensation decisions depend on the specific facts and circumstances of each case. A reasonable estimate of the current range is $45000 to $75000.

Skills:

• French
• Analytical Thinking
• Canadian . (Quebec)
• Communication
• Customer Service & Support
• Problem Solving

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.