Customer Care Associate (Casual) | 23.50hour
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Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Hey were Article . Since 2013 weve been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate youre the frontline voice of Article to our customer base.
Were looking for Casual Customer Care Associates to join us on Monday July 6th 2026!
Please note: Interviews will take place for this role between June 15-17. These will be group-format video interviews meaning you will be in a video interview with other candidates at the same time.
Location: Remote (The comfort of your home) based in Canada
As this role is open to candidates across Canada all schedules are set in Pacific Time. For candidates located in the Eastern Time zone this means shifts may occur between 12:00 p.m. and 10:00 p.m. EST depending on the assigned schedule.
Please note: Interviews will take place for this role between June 15-17. These will be group-format video interviews meaning you will be in a video interview with other candidates at the same time.
Location: Remote (The comfort of your home) based in Canada
As this role is open to candidates across Canada all schedules are set in Pacific Time. For candidates located in the Eastern Time zone this means shifts may occur between 12:00 p.m. and 10:00 p.m. EST depending on the assigned schedule.
Schedule:
Our Customer Care Centre is open:
Monday-Friday 6:00 am - 7:00 pm PST/ 9:00 am - 10:00 pm EST
Saturday-Sunday 7:00 am - 7:00 pm PST/ 10:00 am - 10:00 pm EST
This role is primarily scheduled between 9:00 a.m. and 5:00 p.m. PST with a rotating late shift from 11:00 a.m. to 7:00 p.m. PST.
Late shifts are part of a regular rotation and will be assigned outside of the rotation based on business needs.
Weekend availability is required. Team members are scheduled to work every weekend which may include Saturdays Sundays or both depending on operational requirements. Actual schedules may vary from week to week so flexibility within your stated availability is essential and required.
This role requires consistent availability and is not suited to candidates seeking ad-hoc or occasional scheduling.
Late shifts are part of a regular rotation and will be assigned outside of the rotation based on business needs.
Weekend availability is required. Team members are scheduled to work every weekend which may include Saturdays Sundays or both depending on operational requirements. Actual schedules may vary from week to week so flexibility within your stated availability is essential and required.
This role requires consistent availability and is not suited to candidates seeking ad-hoc or occasional scheduling.
Training Schedule:
New Particles will complete three weeks of full-time training which will happen Monday to Friday from July 6 2026 - July 24 2026 with daily hours of 8:00 am - 4:00 pm PST/ 11:00 am - 7:00 pm EST.
New Particles will complete three weeks of full-time training which will happen Monday to Friday from July 6 2026 - July 24 2026 with daily hours of 8:00 am - 4:00 pm PST/ 11:00 am - 7:00 pm EST.
Holiday Blackout:
For the first 6 weeks there is a holiday blackout meaning you will not be able to book unpaid vacation time off during this period unless previously booked.
For the first 6 weeks there is a holiday blackout meaning you will not be able to book unpaid vacation time off during this period unless previously booked.
Once you are past this training time as long as your availability meets our minimum requirements you can increase or decrease your availability monthly.
What We Offer:
- CCA Particles are remote (working from the comfort of your home)
- We provide you with everything you need to set you up for success: laptop monitor mouse keyboard and a headset
- Access to a 45% discount on our entire product range (15% for friends and family)!
- Competitive hourly pay: $23.50 per hour 4% vacation pay
- Ongoing training opportunities and the chance to support a Canadian furniture brand
Want to learn more from the people doing the job Click this Link
Why We Need You:
Why We Need You:
The Article Customer Care team always strives to offer a remarkably better customer experience through a variety of channels including phone email live chat and more. This role is for you if you enjoy working independently while providing resolutions to our customers through authentic connections. As part of our team you will significantly impact Articles brand by making every customer interaction a delightful one.
Why Article
Customer obsession is one of our key values that we rely on time and time again. Our Customer Care team is one of the only departments that speak to our customers and therefore has valuable knowledge of what is important to our customers and what needs to be improved to better operate as a business. We always want to pursue remarkably better and come up with solutions that make life easier for our customers. Our customers are receptive to these efforts and we are exceptionally proud of how much value our Customer Care team adds to Article.
How the team works:
We are a collaborative team with over 30 full-time part-time and casual associates across Canada. Our Customer Care team works cross-functionally with different departments including Logistics eComm Creative and Product teams to ensure a seamless experience for our customers. Delivering on this is integral to offering the highest standard of customer service.
We take a balanced approach when evaluating performance in order to provide our customers with the best customer experience but also provide specific feedback on how you can grow. We believe in providing timely honest and thoughtful feedback. When you first start with us you will work closely with your Customer Care Team Leader to make sure youre set up for success.
What Youll Do:
- Respond to customer inquiries via phone chat and email with a customer-focused mindset
- Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input
- Prioritize the customer experience by taking opportunities to build meaningful connections with our customers; adapt you approach according to customer needs and motivations
- Assist customers through the pre-purchase journey
- Assist customers with processing order changes exchanges replacements and returns requests with a sense of urgency
- Collaborate with internal teams (Logistics Quality etc.) to ensure quick and effective resolution of customer issues
- Participate in special projects task teams and perform other duties as required
Who You Are:
As a Particle (people of Article) you will have a high level of empowerment to solve challenging meaningful customer problems the best way you can.
Must-Have & Qualifications:
Must-Have & Qualifications:
- Experience working in customer-facing roles preferably with call center or sales experience.
- Background in managing omnichannel support across voice chat and email channels.
- Excellent English written communication skills with the ability to read your audience and determine the appropriate tone.
- Currently based in Canada.
- Legally able to work in Canada (up to full-time hours year-round; no student visas).
- Completion of a criminal background check.
Customer Experience & Mindset:
- A customer-obsessed attitude and a genuine love for solving complex problems.
- Warm welcoming and enjoys talking on the phone while providing honest kind and clear communication.
- Confidently de-escalates tense situations through active listening and solution-focused support.
Adaptability & Performance:
- Comfortable rising to a challenge handling frequent change and quickly adapting to new information and procedures.
- High level of comfort with accountability quality standards and performance expectations.
- Flexible to work Canadian holidays.
Technical Skills & Requirements:
- Tech-savvy and able to quickly shift between multiple software applications seamlessly.
- Experience using or ability to quickly learn Slack G Suite and internal technology (ERP/CRM systems).
- A stable home internet connection with a minimum speed of 30 Mbps (ideally 50 Mbps).
#INDARTICLECC
Interview schedule:
Video Screens with Talent Acquisition team:
- June 10-12 2026
Video Group Interviews with Customer Care Leads:
- June 15 - 17 2026
Hiring Decisions:
- June 19 2026
First Day:
- July 6 2026
Training Schedule:
- July 6 2026 - July 24 2026
Vacation Blackout Period:
- July 6 2026 - August 17 2026
Required Experience:
IC
