Billing Operations Specialist
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Req Id:429483
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Billing Manager position will be responsible for leading the billing team for a segment of the BBM customer base. A strong team leader that can work cross functionally to improve processes gain efficiencies and reduce costs while improving employee and customer addition the team leader has an active role in the change management process within Bell Business Markets often including: automation initiatives self-serve tool adoption.
Key Responsibilities
- Lead / assist continuous improvement activities relating to billing that drive improved timeliness accuracy compliance and discipline that will contribute to the goals and objectives of the department
- Support team with conflict resolution related to billing request and help to assure resolution on these.
- Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly related to Billing target.
- Develop business relationships with internal customers in minimizing the billing errors to secure their support in minimizing risk while achieving sales growth targets
- At all times act in partnership with Sales and extended account teams to coordinate actions for a given customer with the appropriate corporate strategy
- Good analytical skills with an understanding of the basic principles of working with large and complex data sets
- Demonstrated initiative leadership and a passion for learning new skills
- Excellent decision-making skills and ability to delegate
- Demonstrated curiosity and ability to learn quickly with an ability to manage multiple projects and priorities
- Develop business relationships with major external customers to facilitate dispute and billing issues resolution
- Monitoring billing performance according to quality and productivity standards by completing monthly trending.
- Ensure billing & credit policies are adhered to and updated accordingly in order to mitigate financial risk
- Oversee credit adjudication process
- Develop manage motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
- Participate and assist in the delivery of various Billing team initiatives.
Critical Qualifications
- Experience working in an operational environment related to invoicing with management of a group of 10 people or more
- We are looking for a candidate with an aptitude to create business impacts using data-driven approach (3 to 5 years of experience in this domain is required)
- Excellent communication skills (written verbal and presentation skills) and ability to influence stakeholders
- Exceptional analytical and problem solving skills
- Strong time management skills with an ability to multi-task and prioritize deliverables
- Change agent with vision and execution expertise who can challenge the status quo
- Intermediate to Advanced Knowledge of Microsoft Office Excel and PowerPoint
- Bilingualism (French and English)
Preferred Qualifications
- Telecom background with knowledge of Bell billing systems
- Knowledge of Bell Canada products and services (IP broadband ATM legacy services etc.)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/11/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
