Associate Technology Strategy Specialist

We are seeking a detail-oriented and highly organized Associate Technology Strategy Specialist to support portfolio-level operations within an IT Delivery organization. This role is focused on portfolio administration process optimization and operational reporting ensuring efficient execution across programs and projects.

The ideal candidate will play a key role in supporting the teams strategic pillarsStrategy Vendor Management Portfolio Financial Oversight Project Delivery and Administration while leveraging strong technical skills in Excel PowerPoint Word and AI tools such as MS Copilot to drive efficiency and insight.

Position Responsibilities:
Portfolio Administration & Governance

• Provide comprehensive support for IT portfolio administration ensuring consistency and accuracy across projects and programs
• Maintain centralized documentation standards and coordination workflows across SharePoint and Teams
• Support governance processes including status reporting documentation management and coordination of portfolio reviews
• Ensure adherence to organizational policies compliance requirements and delivery standards

Contingent Workforce Onboarding & Offboarding

• Coordinate end-to-end onboarding of contingent workers (contractors vendors) including system access (Teams SharePoint project tools); equipment coordination and onboarding documentation; training materials and orientation support
• Manage offboarding processes including timely removal of system access; documentation of project transitions and knowledge transfer
• Partner with HR vendors and IT teams to ensure compliant and efficient workforce transitions

Vendor Management Support

• Assist with vendor coordination and tracking including engagement records and performance documentation
• Support contract and resource tracking ensuring alignment with project and financial plans
• Act as a liaison between vendors and internal teams to support delivery needs

KPI Metrics Tracking & Reporting

• Develop and maintain portfolio-level KPIs and performance metrics
• Create and manage reports using advanced Excel (pivot tables data analysis dashboards)
• Build and deliver executive-ready summaries in PowerPoint and documentation in Word
• Monitor trends identify risks or gaps and provide insights to support decision-making
• Ensure data accuracy and timely reporting across all programs

Portfolio Financials Support

• Assist in tracking portfolio budgets forecasts and actuals
• Maintain financial tracking tools and ensure alignment with resource and project plans
• Support financial reporting cycles and variance analysis

Process Design & Optimization

• Identify opportunities to improve operational efficiency and streamline processes
• Design and implement standardized workflows templates and procedures
• Drive adoption of best practices across portfolio administration and reporting
• Support automation and continuous improvement initiatives

Project Delivery Support

• Assist project managers and delivery teams with coordination activities including scheduling documentation and communications; tracking milestones deliverables and dependencies
• Support cross-team collaboration using Microsoft Teams and SharePoint

Required Qualifications:

• Bachelors degree in Information Technology Business Administration or related field (or equivalent experience)
• 3 years of experience in IT project coordination portfolio administration or PMO support
• Advanced proficiency in Microsoft Excel including pivot tables and data analysis
• Proficiency in PowerBI
• Strong working knowledge of Microsoft PowerPoint Word Teams and SharePoint
• Experience with KPI tracking reporting and performance analysis
• Excellent organizational skills with strong attention to detail
• Strong communication and stakeholder coordination abilities

Preferred Qualifications

• Comfortable using and learning about AI tools to drive efficiencies across delivery areas
• Experience in IT Delivery organizations or PMO environments
• Familiarity with portfolio/project management tools (e.g. Planview ServiceNow Jira or similar)
• Exposure to financial tracking and vendor management processes
• Experience with process improvement methodologies

Key Competencies

• Analytical and data-driven mindset
• Process improvement and problem-solving skills
• Strong organizational and multitasking capabilities
• Effective communication and stakeholder engagement
• Detail-oriented with a focus on accuracy and efficiency

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.