Account Manager

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million homes across North America. And we are on a mission to build the worlds first AI property manager. Want to come along for the ride

STAN is also an award-winning platform having been recognized by Rogers FedEx George Brown College StartUp Canada the Waterloo Accelerator Centre and more!

To learn more feel free to visit us at (.)ai

Your role

Were hiring an Account Manager to be the go-to person for a portfolio of property management companies already using STAN. Your job is simple to describe and hard to do well: keep our customers happy supported and getting real value from STAN every day.

This is a relationship and retention role not a sales role. You wont carry an upsell or expansion quota instead youll own day-to-day communication with your accounts solve problems quickly and make sure customers stay with us for the long run.

Own day-to-day relationships with a portfolio of property management companies community managers and HOA/condo boards

Be the first point of contact for account questions requests and concerns and resolve them quickly or route them to the right team

Run regular check-ins with your accounts to make sure STAN is working well and customers feel supported

Help customers get the most out of the features they already have through quick walkthroughs tips and refresher training

Track account health and flag risks early working with Support Customer Success and Product to keep customers on track

Manage renewals for your accounts and keep contracts contacts and billing details accurate

Keep account notes activity and customer communication up to date in our CRM

Gather customer feedback and share it with Product and Engineering

Coordinate with Sales and Customer Success when a customer is ready for a larger conversation handing off cleanly rather than selling

24 years of experience in account management client services or customer support ideally at a B2B SaaS company

A track record of managing a portfolio of accounts and keeping customers happy and retained

Excellent communication skills both written and verbal with a warm professional manner on calls and email

Strong organization: you can juggle many accounts follow up on everything and keep nothing slipping through the cracks

Problem-solving skills and patience when working through customer issues

Comfort learning new software quickly and explaining it simply to non-technical users

Experience using a CRM such as HubSpot or Salesforce

Nice to Have

Experience in PropTech property management real estate or HOA/condo software

Familiarity with property management platforms such as Vantaca CINC Buildium or similar

Experience supporting customers across both Canada and the U.S.

• Competitive salary

• Comprehensive health dental and specialist benefits.

• Company Macbook.

• Free parking and shuttle service to the office.

• Extra PTO during occasional US holidays.

• Company events in-office restaurant and building-wide perks.

• Unlimited ping pong and espresso!

If youre a closer who is passionate about AI and ready to disrupt a massive industry we want to talk to you!

The salary for this role is CAD per year.