Call Center Team Lead Jobs in Richmond

As a Team Lead you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership sense of style and hands-on approach you will help create a vibrant organized and customer-focused environment.Key...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proact...