Team Leader, Richmond Centre

At Saje Natural Wellness were natures original farmacy blending the superpower of plants so you can remedy real life naturally. And like nature were continually growing! As we continue to build our team were seeking talented people to join us: in our stores support offices and distribution centres. We are a purpose-driven people-first organization where collaboration innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth agility and passion and keep customer experience at the centre of everything they do.

At Saje youll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje alongside the most talented hard working and kind-hearted people out there.

Reporting to the Store Manager Retail Team Leaders drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest naturally.

To do this youll deliver the Saje Experience to each and every customer guiding their wellness journey through product demos deep education and tailored recommendations.

All Saje Team Members are responsible for contributing to Sajes culture and maintaining a positive work environment for themselves and their peers.

Store Experience

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model the Saje experience.
• GPOP (Get Product On People) to demonstrate our product both inside and outside of the store to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness to make wellness easy accessible and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership

• Be accountable to your part in driving the commercial goals of your store and our business and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals AVS IPT traffic conversion and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Complete tasks as assigned by the Store Manager including visual merchandising operations and development.

People Leadership

• Inspire and uplift your team through coaching collaboration and by embodying our core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.

• Youre comfortable working in ascented environment.
• Youre passionate about engaging with Community Members in a personalized hands-on waydemonstrating how to use products andapplying them directly to yourself and to Community Membersto create meaningful experiences.
• You have a natural ability to build genuine relationships through strong communication skills empathy and active listening.
• You have a strong aptitude for product sales consumer engagement and sharing in-depth product knowledge.
• You confidently make bold strategic recommendations that drive product sales and consistently increase basket size.
• You excel at identifying opportunities to upsell (try-3 products) creating compelling product recommendations across product categories that maximize Community Member satisfaction and boost overall sales performance.
• You bring a competitive drive balanced with a positive team oriented attitude.
• You lead by example and have a natural talent for coaching motivating and developing others.
• You have a proven track record of driving results achieving KPIs and inspiring team success.
• You are able to have a flexible work schedule with availability on mornings evenings weekends and holidays; hours will vary based on business needs.
• You commit to being available each year during thevacation black out period between November 15-January 15.
• You have earned yourhigh school diploma. Due to the complexity of our products and our commitment to a strong learning environment this role requires a minimum of a high school education.
• Above all youre passionate about your own wellness journey and believe in the superpower of plants.

At Saje we understand that joining a team is an important decision to make. Base pay is dependent on market location and mayvary depending on job-related knowledge skills experience and internal equity.

In addition to your base rate we offer:

• Health Benefits - comprehensive health vision and dental packages.
• Paid sick days
• Generous product discount
• Onboarding plan to ensure youre set up for success
• Employee Assistance Program - 24/7 support resources and information available to you and your family
• Paid time off to ensure youre resting & recharging

Note: Incentive programs have certain eligibility requirements. The company reserves the right to alter these incentive programs benefits and perks in whole or in part at any time without advance notice.

If this opportunity sounds like you please apply in the link below. Not sure youre 100% the right fit We encourage you to apply even if you dont have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success learning and development support and help you to integrate seamlessly.

Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.