Service Delivery Manager
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Individual Contributor Responsibilities
Assess service needs and support the realization of the service roadmap.
Oversee and improve procedures for service processes/workflows e.g. who/what/when/how.
Monitor and review service deliveries and drive related continuous improvement initiatives.
Act as the market point of contact and manage stakeholders for Support Services Deliveries.
Manage and support delivery of market specific vendors and globally procured contracts suppliers MTPs procured solutions in alignment with H&M policies
Support market specific procurement
Manage invoices and follow up
Ensure change management activities and coordinate and communicate relevant information with involved parties
Manager Responsibilities
Lead a team of Service Delivery Specialists and/or Location Support Specialists
Support your employees development through setting objectives based on specific competence and development needs
Qualifications :
Bachelors degree within Computer Science or equally gained experience
2 year experience in ITSM
Leadership experience within relevant field
Advanced English
Experience in the following areas;
Stakeholder management strategic planning and ITIL
Coaching team members to enable them to grow professionally based on competence development needs
Remote Work :
No
Employment Type :
Full-time
About Company
H&M, as a fashion brand, offers the latest styles and inspirationsfrom trendy pieces and unique collaborations with designers to wardrobe essentials at affordable prices. Our business concept is to deliver fashion and quality at the best price, sustainably. To learn more about H&M, ... View more
